Posted in Customer Service, Hot Topics and New Bits, Listening Power, People Skills, Soft Skills
Customer service and customer experience leaders, the best CSRs see tough moments as difficult *situations not difficult *customers. Here’s why they shine & how to train others.
Posted in Customer Service, Hot Topics and New Bits, Sales
One action above all others allows you to build customer loyalty – prevent the question mark in your customers’ minds. Replace fear with certainty and questions with mutual success. Read more …
Posted in Customer Service, Hot Topics and New Bits, inspiration
Think back to every customer service type job you ever had — even part time summer jobs or holiday stints. Here’s what customers contribute to your (individual) future! Read more …
Posted in Careers & Jobs, Customer Service, Hot Topics and New Bits, Leadership
Leaders, business owners, non-profits: Here’s how to spot and hire people who are naturally great at customer service. They give you the freedom to trust them to wow the customer. They give the customer the ultimate customer service. They give your organization a financial advantage.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Technology connects CSRs and customers in different countries. For this to work, the CSRs must adapt to cultural and regional differences. Here are two solid examples and a training DVD to help.