JOIN Kate Nasser The People Skills Coach™ & global community in #PeopleSkills global Twitter chat 10amET/3pmGMT to explore courage to challenge gender bias.
Posted in Customer Service
You have heard them many times – customer service reps that sound scripted and robotic. Do they impress you? I doubt it. In all my customer service consulting work, I have yet to hear a single customer tell me they prefer it. How to adapt to customers is the key …