culture

Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv

Customer Service Culture: Image is bulletin board w/ word culture.

The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.

Lasting Effects of Rabid Emotionally Charged Leadership

Rabid Emotionally Charged Leadership: Image is rusty heart w/ jagged teeth.

Leaders, before you use a rabid emotionally charged leadership style, think about the disastrous lasting effects. By Kate Nasser, The People Skills Coach™.

Ruined Customer Experience from Small Greedy Moves #cx

Ruined Customer Experience: Image is Gas Pump.

Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Career: 25 Incredibly Valuable Things to Be Instead of Leader

Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.

Creativity Culture: 7 Keys to Creating Safe Place to Engage | #peopleskills

Creativity Culture: Image is graphic with word creativity.

Leadership people skills steps to create a creativity culture where people feel safe to engage & innovate. Latest fr The People Skills Coach™.

Leaders, Risks of Mislabelling Issues as Personality Conflict

Leaders, don’t write off interaction trouble as just a personality conflict. 3 steps to find/fix the real problems. Tips fr The People Skills Coach™.

Balancing Freedom and Connection: JOIN #Peopleskills Chat Aug. 10

Positive People Skills Choices: Image is people skills logo.

Balancing freedom and connection, is it necessary for happy life & success at work? JOIN The People Skills Coach™ & Twitter community to explore! Sun. Aug. 10th at 10am EDT.

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Being Process Driven Squeezes People Out #management #peopleskills

Being Process Driven: Image is a pastry bag creating identical cookies.

Leaders/managers: The downside to being process driven may be the downfall of your business. Prevent this threat w/ simple steps fr The People Skills Coach™.

Cultural Heritage Impacts People Skills? Chat March 16 #peopleskills

Positive People Skills Choices: Image is people skills logo.

In this global environment, does cultural heritage help or hinder interactions? JOIN Twitter chat Host: The People Skills Coach™ & community to explore it Sunday March 16th 10am EDT/2pm GMT.

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People Skills Chat 11/3/13: Conformity and Diversity #Peopleskills

People Skills Global Chat Logo

Some conformity is needed to form orgs.. YET we must honor/value diversity! Join people skills Twitter chat (#peopleskills) Nov. 3, 10am ET to explore how.

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Leaders, 3 Key Steps to a WE Customer Experience Culture

Leaders, 3 Steps to a We Culture Image is: Two people connecting.

My NEW guest post on Desk.com blog — Turn a Customer Experience Culture from “I” to “We”! Here’s the link to the post. I welcome your perspectives and feedback in their comments section.

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Super Customer Experience: Feelings Aren’t Random

See behind the emotion.

Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well the feelings are NOT random. Look behind the impact of the customer’s request and you’ll find this trend!

Leaders, Convert Blame to Accountability Part II

In this followup to the post Breed Accountability Not Blame, here are 6 essential steps for leaders to convert a blame culture to one of honorable accountability. Add your experience to this path of success.

Leadership: Breed Accountability NOT Blame

Leaders, accountability is not a blame game. It is the profitable practice of initiative, ownership, follow-through, & success. Practical insights fr The People-Skills Coach™.

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