Despite great strides to end bullying, these fears & needs keep bullying alive. Leadership insights from Kate Nasser, The People Skills Coach™ & Author of Leading Morale.
What does cultural awareness do for us individually and for this world? JOIN #PeopleSkills global Twitter chat SUN. Sept. 23rd 10amET w/ host Kate Nasser, The People Skills Coach™ to explore cultural awareness.
Jersey Mike’s Subs recent firing of a pregnant employee shows need to prevent biased company culture. Here’s how. Kate Nasser, The People Skills Coach™.
Are good manners still valuable in this digital world, in life & in business? Join Kate Nasser, The People Skills Coach™ in #PeopleSkills global Twitter chat Sun. July 22nd 10amET to share your views.
Empower don’t grab power is #LeadMorale global Twitter chat topic July 12th 9pmEDT. JOIN Kate Nasser, The People Skills Coach™, author of Leading Morale, with a global community of leaders, managers, and employees participating in this important chat.
JOIN People Skills global Twitter chat SUN. May 6th 10amEDT w/ Kate Nasser, The People Skills Coach™ host as we explore workplace harassment of all types. Share your personal insights & experiences on this important topic to rid the workplace of harassment. Hashtag: #PeopleSkills
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
In honor of International Women’s Day 2018, People Skills global Twitter chat explores inclusion. Host: Kate Nasser The People Skills Coach™. JOIN us SUN. March 4th at 10amET. Hashtag: #PeopleSkills
Culture blinds leaders & teams to great opportunities. PepsiCo example & what they missed. Kate Nasser, The People Skills Coach™. Leadership & Biz Innovation
The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.
Leaders, before you use a rabid emotionally charged leadership style, think about the disastrous lasting effects. By Kate Nasser, The People Skills Coach™.
Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.
Leadership people skills steps to create a creativity culture where people feel safe to engage & innovate. Latest fr The People Skills Coach™.