culture

Fears & Needs That Keep Bullying Alive Even Today | #PeopleSkills

What Keeps Bullying Alive: Image is stormy waves.

Despite great strides to end bullying, these fears & needs keep bullying alive. Leadership insights from Kate Nasser, The People Skills Coach™ & Author of Leading Morale.

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Cultural Awareness: JOIN People Skills Chat Sept. 23rd | #PeopleSkills

Reversing Rudeness Finding Civility: Image is People Skills Global Chat Logo

What does cultural awareness do for us individually and for this world? JOIN #PeopleSkills global Twitter chat SUN. Sept. 23rd 10amET w/ host Kate Nasser, The People Skills Coach™ to explore cultural awareness.

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Biased Company Culture: Are You Remaking Yours? || #LeadMorale

Biased Company Culture: Image is a picture of Jersey Mike's subs.

Jersey Mike’s Subs recent firing of a pregnant employee shows need to prevent biased company culture. Here’s how. Kate Nasser, The People Skills Coach™.

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Good Manners: JOIN People Skills Global Chat July 22nd | #PeopleSkills

Reversing Rudeness Finding Civility: Image is People Skills Global Chat Logo

Are good manners still valuable in this digital world, in life & in business? Join Kate Nasser, The People Skills Coach™ in #PeopleSkills global Twitter chat Sun. July 22nd 10amET to share your views.

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Empower Don’t Grab Power: JOIN #LeadMorale Global Chat July 12th

Lead Morale Global Chat: Image is #LeadMorale Chat Logo.

Empower don’t grab power is #LeadMorale global Twitter chat topic July 12th 9pmEDT. JOIN Kate Nasser, The People Skills Coach™, author of Leading Morale, with a global community of leaders, managers, and employees participating in this important chat.

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Workplace Harassment: JOIN People Skills Chat May 6th | #PeopleSkills

Reversing Rudeness Finding Civility: Image is People Skills Global Chat Logo

JOIN People Skills global Twitter chat SUN. May 6th 10amEDT w/ Kate Nasser, The People Skills Coach™ host as we explore workplace harassment of all types. Share your personal insights & experiences on this important topic to rid the workplace of harassment. Hashtag: #PeopleSkills

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Super Customer Experience: Feelings Aren’t Random

See behind the emotion.

Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.

Inclusion: Join People Skills Global Chat March 4th | #PeopleSkills

Reversing Rudeness Finding Civility: Image is People Skills Global Chat Logo

In honor of International Women’s Day 2018, People Skills global Twitter chat explores inclusion. Host: Kate Nasser The People Skills Coach™. JOIN us SUN. March 4th at 10amET. Hashtag: #PeopleSkills

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Leadership: Culture Blinds Great Opportunities | #Innovation

Culture Blinds: Image is a tunnel with sides blinded.

Culture blinds leaders & teams to great opportunities. PepsiCo example & what they missed. Kate Nasser, The People Skills Coach™. Leadership & Biz Innovation

Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv

Customer Service Culture: Image is bulletin board w/ word culture.

The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.

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Lasting Effects of Rabid Emotionally Charged Leadership

Rabid Emotionally Charged Leadership: Image is rusty heart w/ jagged teeth.

Leaders, before you use a rabid emotionally charged leadership style, think about the disastrous lasting effects. By Kate Nasser, The People Skills Coach™.

Ruined Customer Experience from Small Greedy Moves #cx

Ruined Customer Experience: Image is Gas Pump.

Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Career: 25 Incredibly Valuable Things to Be Instead of Leader

Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.

Creativity Culture: 7 Keys to Creating Safe Place to Engage | #peopleskills

Creativity Culture: Image is graphic with word creativity.

Leadership people skills steps to create a creativity culture where people feel safe to engage & innovate. Latest fr The People Skills Coach™.

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