Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
In honor of International Women’s Day 2018, People Skills global Twitter chat explores inclusion. Host: Kate Nasser The People Skills Coach™. JOIN us SUN. March 4th at 10amET. Hashtag: #PeopleSkills
Culture blinds leaders & teams to great opportunities. PepsiCo example & what they missed. Kate Nasser, The People Skills Coach™. Leadership & Biz Innovation
The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.
Leaders, before you use a rabid emotionally charged leadership style, think about the disastrous lasting effects. By Kate Nasser, The People Skills Coach™.
Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.
Leadership people skills steps to create a creativity culture where people feel safe to engage & innovate. Latest fr The People Skills Coach™.
Leaders, don’t write off interaction trouble as just a personality conflict. 3 steps to find/fix the real problems. Tips fr The People Skills Coach™.
Balancing freedom and connection, is it necessary for happy life & success at work? JOIN The People Skills Coach™ & Twitter community to explore! Sun. Aug. 10th at 10am EDT.
Leaders/managers: The downside to being process driven may be the downfall of your business. Prevent this threat w/ simple steps fr The People Skills Coach™.
In this global environment, does cultural heritage help or hinder interactions? JOIN Twitter chat Host: The People Skills Coach™ & community to explore it Sunday March 16th 10am EDT/2pm GMT.
Some conformity is needed to form orgs.. YET we must honor/value diversity! Join people skills Twitter chat (#peopleskills) Nov. 3, 10am ET to explore how.
My NEW guest post on Desk.com blog — Turn a Customer Experience Culture from “I” to “We”! Here’s the link to the post. I welcome your perspectives and feedback in their comments section.