Leaders, before you use a rabid emotionally charged leadership style, think about the disastrous lasting effects. By Kate Nasser, The People Skills Coach™.
Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.
Leadership people skills steps to create a creativity culture where people feel safe to engage & innovate. Latest fr The People Skills Coach™.
Leaders, don’t write off interaction trouble as just a personality conflict. 3 steps to find/fix the real problems. Tips fr The People Skills Coach™.
Balancing freedom and connection, is it necessary for happy life & success at work? JOIN The People Skills Coach™ & Twitter community to explore! Sun. Aug. 10th at 10am EDT.
Leaders/managers: The downside to being process driven may be the downfall of your business. Prevent this threat w/ simple steps fr The People Skills Coach™.
In this global environment, does cultural heritage help or hinder interactions? JOIN Twitter chat Host: The People Skills Coach™ & community to explore it Sunday March 16th 10am EDT/2pm GMT.
Some conformity is needed to form orgs.. YET we must honor/value diversity! Join people skills Twitter chat (#peopleskills) Nov. 3, 10am ET to explore how.
My NEW guest post on Desk.com blog — Turn a Customer Experience Culture from “I” to “We”! Here’s the link to the post. I welcome your perspectives and feedback in their comments section.
In this followup to the post Breed Accountability Not Blame, here are 6 essential steps for leaders to convert a blame culture to one of honorable accountability. Add your experience to this path of success.
Leaders, accountability is not a blame game. It is the profitable practice of initiative, ownership, follow-through, & success. Practical insights fr The People-Skills Coach™.
When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!
For true employee engagement, should leaders praise everyday effort or only exceptional performance and results? Before you answer this, consider the diversity of people you lead.