culture

Career: 25 Incredibly Valuable Things to Be Instead of Leader

Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.

Creativity Culture: 7 Keys to Creating Safe Place to Engage | #peopleskills

Creativity Culture: Image is graphic with word creativity.

Leadership people skills steps to create a creativity culture where people feel safe to engage & innovate. Latest fr The People Skills Coach™.

Leaders, Risks of Mislabelling Issues as Personality Conflict

Leaders, don’t write off interaction trouble as just a personality conflict. 3 steps to find/fix the real problems. Tips fr The People Skills Coach™.

Balancing Freedom and Connection: JOIN #Peopleskills Chat Aug. 10

Positive People Skills Choices: Image is people skills logo.

Balancing freedom and connection, is it necessary for happy life & success at work? JOIN The People Skills Coach™ & Twitter community to explore! Sun. Aug. 10th at 10am EDT.

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Being Process Driven Squeezes People Out #management #peopleskills

Being Process Driven: Image is a pastry bag creating identical cookies.

Leaders/managers: The downside to being process driven may be the downfall of your business. Prevent this threat w/ simple steps fr The People Skills Coach™.

Cultural Heritage Impacts People Skills? Chat March 16 #peopleskills

Positive People Skills Choices: Image is people skills logo.

In this global environment, does cultural heritage help or hinder interactions? JOIN Twitter chat Host: The People Skills Coach™ & community to explore it Sunday March 16th 10am EDT/2pm GMT.

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People Skills Chat 11/3/13: Conformity and Diversity #Peopleskills

People Skills Global Chat Logo

Some conformity is needed to form orgs.. YET we must honor/value diversity! Join people skills Twitter chat (#peopleskills) Nov. 3, 10am ET to explore how.

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Leaders, 3 Key Steps to a WE Customer Experience Culture

Leaders, 3 Steps to a We Culture Image is: Two people connecting.

My NEW guest post on Desk.com blog — Turn a Customer Experience Culture from “I” to “We”! Here’s the link to the post. I welcome your perspectives and feedback in their comments section.

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Leaders, Convert Blame to Accountability Part II

In this followup to the post Breed Accountability Not Blame, here are 6 essential steps for leaders to convert a blame culture to one of honorable accountability. Add your experience to this path of success.

Leadership: Breed Accountability NOT Blame

Leaders, accountability is not a blame game. It is the profitable practice of initiative, ownership, follow-through, & success. Practical insights fr The People-Skills Coach™.

Super Customer Experience: What Do We Want Them to Feel?

When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!

True Employee Engagement: Appreciate & Recognize

For true employee engagement, should leaders praise everyday effort or only exceptional performance and results? Before you answer this, consider the diversity of people you lead.

Leadership: Combat Risky Apathy of Being Big

The business world continues to exalt the value of being big from mega-stores to big profits. Meanwhile it overlooks the apathy that comes with “big” & can kill success. Engage employees w/ these 6 tips.

Visionary Experience Leaders, Are You Conquering Customer Loyalty?

Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.

Leaders, Engage Employees Through Entrepreneurial Spirit

There are many employees who want the security of a paycheck yet ache to contribute and learn more. Engage these 6 entrepreneurial traits in employees for innovative and transformational results in business.

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