Posted in Employee Engagement, inspiration, Lead Morale Chat, Leadership
Empower don’t grab power is #LeadMorale global Twitter chat topic July 12th 9pmEDT. JOIN Kate Nasser, The People Skills Coach™, author of Leading Morale, with a global community of leaders, managers, and employees participating in this important chat.
Posted in inspiration, People Skills, People Skills Chat, Soft Skills
JOIN People Skills global Twitter chat SUN. May 6th 10amEDT w/ Kate Nasser, The People Skills Coach™ host as we explore workplace harassment of all types. Share your personal insights & experiences on this important topic to rid the workplace of harassment. Hashtag: #PeopleSkills
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
In honor of International Women’s Day 2018, People Skills global Twitter chat explores inclusion. Host: Kate Nasser The People Skills Coach™. JOIN us SUN. March 4th at 10amET. Hashtag: #PeopleSkills
Posted in Hot Topics and New Bits, inspiration, Leadership, Thriving in Change
Culture blinds leaders & teams to great opportunities. PepsiCo example & what they missed. Kate Nasser, The People Skills Coach™. Leadership & Biz Innovation
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Leadership
The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.
Posted in Hot Topics and New Bits, inspiration, Leadership, People Skills, Soft Skills
Leaders, before you use a rabid emotionally charged leadership style, think about the disastrous lasting effects. By Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Careers & Jobs, Hot Topics and New Bits, Teamwork
Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership, Listening Power, People Skills, Soft Skills
Leadership people skills steps to create a creativity culture where people feel safe to engage & innovate. Latest fr The People Skills Coach™.
Posted in Hot Topics and New Bits, Leadership, People Skills, Soft Skills, Teamwork
Leaders, don’t write off interaction trouble as just a personality conflict. 3 steps to find/fix the real problems. Tips fr The People Skills Coach™.
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
Balancing freedom and connection, is it necessary for happy life & success at work? JOIN The People Skills Coach™ & Twitter community to explore! Sun. Aug. 10th at 10am EDT.
Posted in Employee Engagement, Hot Topics and New Bits, IT, People Skills, Soft Skills, Thriving in Change
Leaders/managers: The downside to being process driven may be the downfall of your business. Prevent this threat w/ simple steps fr The People Skills Coach™.
Posted in Hot Topics and New Bits, intercultural, People Skills, People Skills Chat, Tweets
In this global environment, does cultural heritage help or hinder interactions? JOIN Twitter chat Host: The People Skills Coach™ & community to explore it Sunday March 16th 10am EDT/2pm GMT.