culture

Super Customer Experience: Feelings Aren’t Random

See behind the emotion.

Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.

Inclusion: Join People Skills Global Chat March 4th | #PeopleSkills

Cultural Intelligence: Image is People Skills Chat Logo.

In honor of International Women’s Day 2018, People Skills global Twitter chat explores inclusion. Host: Kate Nasser The People Skills Coach™. JOIN us SUN. March 4th at 10amET. Hashtag: #PeopleSkills

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Leadership: Culture Blinds Great Opportunities | #Innovation

Culture Blinds: Image is a tunnel with sides blinded.

Culture blinds leaders & teams to great opportunities. PepsiCo example & what they missed. Kate Nasser, The People Skills Coach™. Leadership & Biz Innovation

Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv

Customer Service Culture: Image is bulletin board w/ word culture.

The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.

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Lasting Effects of Rabid Emotionally Charged Leadership

Rabid Emotionally Charged Leadership: Image is rusty heart w/ jagged teeth.

Leaders, before you use a rabid emotionally charged leadership style, think about the disastrous lasting effects. By Kate Nasser, The People Skills Coach™.

Ruined Customer Experience from Small Greedy Moves #cx

Ruined Customer Experience: Image is Gas Pump.

Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Career: 25 Incredibly Valuable Things to Be Instead of Leader

Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.

Creativity Culture: 7 Keys to Creating Safe Place to Engage | #peopleskills

Creativity Culture: Image is graphic with word creativity.

Leadership people skills steps to create a creativity culture where people feel safe to engage & innovate. Latest fr The People Skills Coach™.

Leaders, Risks of Mislabelling Issues as Personality Conflict

Leaders, don’t write off interaction trouble as just a personality conflict. 3 steps to find/fix the real problems. Tips fr The People Skills Coach™.

Balancing Freedom and Connection: JOIN #Peopleskills Chat Aug. 10

Putting People Down: Image is people skills logo.

Balancing freedom and connection, is it necessary for happy life & success at work? JOIN The People Skills Coach™ & Twitter community to explore! Sun. Aug. 10th at 10am EDT.

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Being Process Driven Squeezes People Out #management #peopleskills

Being Process Driven: Image is a pastry bag creating identical cookies.

Leaders/managers: The downside to being process driven may be the downfall of your business. Prevent this threat w/ simple steps fr The People Skills Coach™.

Cultural Heritage Impacts People Skills? Chat March 16 #peopleskills

Putting People Down: Image is people skills logo.

In this global environment, does cultural heritage help or hinder interactions? JOIN Twitter chat Host: The People Skills Coach™ & community to explore it Sunday March 16th 10am EDT/2pm GMT.

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People Skills Chat 11/3/13: Conformity and Diversity #Peopleskills

People Skills Global Chat Logo

Some conformity is needed to form orgs.. YET we must honor/value diversity! Join people skills Twitter chat (#peopleskills) Nov. 3, 10am ET to explore how.

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Leaders, 3 Key Steps to a WE Customer Experience Culture

Leaders, 3 Steps to a We Culture Image is: Two people connecting.

My NEW guest post on Desk.com blog — Turn a Customer Experience Culture from “I” to “We”! Here’s the link to the post. I welcome your perspectives and feedback in their comments section.

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