Posted in Employee Engagement, Leadership, People Skills, People Skills Chat
Some conformity is needed to form orgs.. YET we must honor/value diversity! Join people skills Twitter chat (#peopleskills) Nov. 3, 10am ET to explore how.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Leadership, Teamwork
My NEW guest post on Desk.com blog — Turn a Customer Experience Culture from “I” to “We”! Here’s the link to the post. I welcome your perspectives and feedback in their comments section.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
In this followup to the post Breed Accountability Not Blame, here are 6 essential steps for leaders to convert a blame culture to one of honorable accountability. Add your experience to this path of success.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Leaders, accountability is not a blame game. It is the profitable practice of initiative, ownership, follow-through, & success. Practical insights fr The People-Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
The business world continues to exalt the value of being big from mega-stores to big profits. Meanwhile it overlooks the apathy that comes with “big” & can kill success. Engage employees w/ these 6 tips.
Posted in Customer Service, Hot Topics and New Bits
Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.
Posted in Hot Topics and New Bits, Leadership
There are many employees who want the security of a paycheck yet ache to contribute and learn more. Engage these 6 entrepreneurial traits in employees for innovative and transformational results in business.
Posted in Customer Service, Hot Topics and New Bits, IT
Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating these 21 customer burdens of uncertainty.