Some conformity is needed to form orgs.. YET we must honor/value diversity! Join people skills Twitter chat (#peopleskills) Nov. 3, 10am ET to explore how.
My NEW guest post on Desk.com blog — Turn a Customer Experience Culture from “I” to “We”! Here’s the link to the post. I welcome your perspectives and feedback in their comments section.
In this followup to the post Breed Accountability Not Blame, here are 6 essential steps for leaders to convert a blame culture to one of honorable accountability. Add your experience to this path of success.
Leaders, accountability is not a blame game. It is the profitable practice of initiative, ownership, follow-through, & success. Practical insights fr The People-Skills Coach™.
When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!
The business world continues to exalt the value of being big from mega-stores to big profits. Meanwhile it overlooks the apathy that comes with “big” & can kill success. Engage employees w/ these 6 tips.
Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.
There are many employees who want the security of a paycheck yet ache to contribute and learn more. Engage these 6 entrepreneurial traits in employees for innovative and transformational results in business.
Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating these 21 customer burdens of uncertainty.