Posted in Customer Service, Hot Topics and New Bits, Leadership, Thriving in Change
As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]
Posted in Customer Service, Hot Topics and New Bits
Thanking customers w/ more than simple thank yous is essential for business success. Thank them with because of you statements. Insights from Kate Nasser, The People Skills Coach™
Posted in Customer Service, Leadership, People Skills, Soft Skills
Leaders, managers, and team leaders, lead customer service morale w/ these 5 steps from Kate Nasser, The People Skills Coach, author of new book, Leading Morale. Happy National Customer Service Week!
Posted in Customer Service, Hot Topics and New Bits, inspiration, People Skills, Sales, Soft Skills
Say these positive people skills beliefs to yourself daily to deliver consistently great customer service. By Kate Nasser, The People Skills Coach™ | #CX #Video
Posted in Customer Service, inspiration, Leadership, Sales
Excellence in sales, service, leadership requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. Share your insights in the comments section for others to learn.
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
Posted in Customer Service, Hot Topics and New Bits
For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Teamwork
Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.
Posted in Customer Service, inspiration, People Skills
Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales, Soft Skills
With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Training
Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.
Posted in Customer Service, Hot Topics and New Bits, People Skills
National Customer Service Week Leadership: 3 one min. videos from Kate Nasser The People Skills Coach™ to inspire & create positive customer service results!