Posted in Customer Service, People Skills, Sales, Soft Skills
If you want future sales revenue, start w/ providing great customer service today. True illustration fr Kate Nasser The People Skills Coach™
Customer Care
Posted in Customer Service, Hot Topics and New Bits, inspiration, Leading Morale, Training
Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale by Kate Nasser The People Skills Coach™, Author of Leading Morale
Posted in Customer Service, Listening Power, People Skills, Sales, Soft Skills
Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr Kate Nasser, The People Skills Coach™, Author, Leading Morale.
Posted in Customer Service, inspiration, Leadership, Sales
Excellence in sales, service, leadership, & teamwork requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other.
Posted in Customer Service, inspiration, People Skills, Soft Skills
Persistent causes of horrible customer experience & patient experience & how to address them. Kate Nasser, The People Skills Coach™ | CX
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Posted in Customer Service, Leading Morale, People Skills, Soft Skills
These defensive responses to customers tell them they don’t matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork.
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Posted in Customer Service, inspiration, Leadership, Listening Power, People Skills, Soft Skills
Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale
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Posted in Coaching Professional, Customer Service, People Skills, Sales, Soft Skills
Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™
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Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales
What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back!
Posted in Customer Service, People Skills, Soft Skills
For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale
Posted in Customer Service, Hot Topics and New Bits, People Skills
Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership
Posted in Customer Service, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
Great nurses teach us the following powerful relationship lessons. Use these lessons in business! Insight fr Kate Nasser, The Poeple Skills Coach™, Author of Leading Morale.
Posted in Customer Service
Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
Posted in Customer Service, People Skills, Soft Skills
Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here’s how from Kate Nasser, The People Skills Coach™, Author of Leading Morale.
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Posted in Customer Service, Leadership, Leading Morale, People Skills, Teamwork
In emergencies, how good are you at showing crises empathy to those you serve? Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork
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