Say these positive people skills beliefs to yourself daily to deliver consistently great customer service. By Kate Nasser, The People Skills Coach™ | #CX #Video
Excellence in sales, service, leadership requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. Share your insights in the comments section for others to learn.
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.
Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.
Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™
With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.
When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™.
Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.
Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.
National Customer Service Week Leadership: 3 one min. videos from Kate Nasser The People Skills Coach™ to inspire & create positive customer service results!
JOIN us in People Skills global Twitter chat to explore deep reasons to serve others in work & life. Host: Kate Nasser, The People Skills Coach™ & community 10amET Oct. 2nd. | Leadership, Teamwork, Customer Service
Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.
Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.