Posted in Customer Service, Listening Power, People Skills, Sales, Soft Skills
Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr Kate Nasser, The People Skills Coach™, Author, Leading Morale.
customer experience
Posted in Customer Service, Leadership
Leaders, do your teams truly understand and deliver on customer urgency? If your answer is, “Yes, because we have priority schemes they follow,” you may be surprised to witness what actually happens in real time. Image by Patti Morris via Flickr Attribution License. Customer Urgency: Do Your Teams Truly Deliver on It? Recent Event I […]
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Posted in Hot Topics and New Bits, Leadership, People Skills, Soft Skills
Leaders, turn these 8 common people skills mistakes into brilliance in leadership, employee engagement, & customer experience. by Kate Nasser The People Skills Coach™.
Posted in Customer Service, inspiration, People Skills, Soft Skills
Persistent causes of horrible customer experience & patient experience & how to address them. Kate Nasser, The People Skills Coach™ | CX
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Posted in Employee Engagement, Listening Power, People Skills, Sales, Soft Skills, Teamwork
People skills success: Nine hidden places to discover your empathy for leadership, employee engagement etc. Kate Nasser, The People Skills Coach™
Posted in Customer Service, Leadership, People Skills, Soft Skills, Teamwork
Your people skills blunders w/ others happen when your ego trips and sinks you. Real life examples from Kate Nasser, The People Skills Coach™
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Posted in Customer Service, Leading Morale, People Skills, Soft Skills
These defensive responses to customers tell them they don’t matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork.
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Posted in Customer Service, inspiration, Leadership, Listening Power, People Skills, Soft Skills
Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale
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Posted in Customer Service, inspiration, Leadership, People Skills, Soft Skills
Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time. OK that makes sense. Yet […]
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Posted in Customer Service, Hiring Talent, Leadership, Leading Morale, People Skills, Soft Skills
Leadership: Do you wait for dissatisfied customers or employees to leave & lure them back? Care sooner! Kate Nasser, The People Skills Coach™
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Posted in Customer Service, Hot Topics and New Bits, Leadership, People Skills, Sales, Soft Skills
Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration
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Posted in Coaching Professional, Customer Service, People Skills, Sales, Soft Skills
Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™
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Posted in Customer Service, Sales
Remove these obstacles of customer experience teams & sales associates & increase sales & loyalty. by Kate Nasser, The People Skills Coach™
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Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales
What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back!
Posted in Customer Service, Leadership, Leading Morale, People Skills, Teamwork
These disrespectful behaviors ruin leadership, teamwork, customer experience! Kate Nasser, The People Skills Coach™, Author, Leading Morale
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