Posted in Customer Service, inspiration, Leadership, People Skills, Soft Skills
Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time. OK that makes sense. Yet […]
Posted in Customer Service, Hiring Talent, Leadership, Leading Morale, People Skills, Soft Skills
Leadership: Do you wait for dissatisfied customers or employees to leave & lure them back? Care sooner! Kate Nasser, The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits, Leadership, People Skills, Sales, Soft Skills
Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration
Posted in Coaching Professional, Customer Service, People Skills, Sales, Soft Skills
Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™
Posted in Customer Service, Sales
Remove these obstacles of customer experience teams & sales associates & increase sales & loyalty. by Kate Nasser, The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales
What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back!
Posted in Customer Service, Leadership, Leading Morale, People Skills, Teamwork
These disrespectful behaviors ruin leadership, teamwork, customer experience! Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in Customer Service, People Skills, Soft Skills
For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale
Posted in Customer Service, Listening Power, People Skills, Soft Skills
To deliver the best customer experience be plentiful & ready in these specific ways. Insights from Kate Nasser, The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits, People Skills
Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership
Posted in Leadership, Leading Morale, People Skills, Soft Skills
The truth about emotionally unintelligent bluntness & those who cling to it. Insight from Kate Nasser The People Skills Coach™ | Author of Leading Morale
Posted in Customer Service, People Skills, Soft Skills
Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience
Posted in Customer Service, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
Great nurses teach us the following powerful relationship lessons. Use these lessons in business! Insight fr Kate Nasser, The Poeple Skills Coach™, Author of Leading Morale.
Posted in Customer Service, People Skills, Soft Skills
Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here’s how from Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Posted in Employee Engagement, Leadership, Leading Morale, People Skills, Sales, Soft Skills, video
Professional people skills secret that gives you long-term long-lasting success. The inside scoop from Kate Nasser, The People Skills Coach™, Author of Leading Morale.