customer experience

Leaders, Avoid 8 Common Causes of People Skills Mistakes #LeadMorale

Leaders, turn these 8 common people skills mistakes into brilliance in leadership, employee engagement, & customer experience. by Kate Nasser The People Skills Coach™.

Horrible Customer Experience & Patient Experience: Constant Causes | #CX

Horrible Customer Experience & Patient Experience. Image is hands tied at wrist.

Persistent causes of horrible customer experience & patient experience & how to address them. Kate Nasser, The People Skills Coach™ | CX

People Skills Success Radar: Discover Your Empathy | #LeadershipDevelopment

People Skills Success Discover Your Empathy: Image is a humanoid w/ binoculars

People skills success: Nine hidden places to discover your empathy for leadership, employee engagement etc. Kate Nasser, The People Skills Coach™

People Skills Blunders: When Ego Sinks You! | #PeopleSkills #CX

People Skills Blunders: Image is bicycle slid off road.

Your people skills blunders w/ others happen when your ego trips and sinks you. Real life examples from Kate Nasser, The People Skills Coach™

Defensive Responses That Tell Customers They Don’t Matter #CX #PeopleSkills

Defensive Reactions: Image is a large branch with thorns.

These defensive responses to customers tell them they don’t matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork.

Comments Off

Sustaining Customers: Do Your Employees Think It’s Too Much Trouble? #CX

Sustaining Customers by Adapting to Them: Image is heart shaped cookie cutters of different sizes stacked one inside the others.

Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale

Comments Off

Hotel Customer Experience: Are Your Employees Problem Solvers? | #CX

Hotel Customer Experience: Image is front desk of a hotel

Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time. OK that makes sense. Yet […]

Comments Off

Leadership: Care Sooner to Retain Employees & Customers | #PeopleSkills

Care sooner: Image is a sign that says Awareness.

Leadership: Do you wait for dissatisfied customers or employees to leave & lure them back? Care sooner! Kate Nasser, The People Skills Coach™

Comments Off

Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX

Customer Experience Strategy: Image is vector drawing of straight and circular images.

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration

Comments Off

Key Customer Service Moments: Leaders, How Well Do Your Teams Handle These?

Key Customer Service Moments: Image is analog clock with no hands.

Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™

Comments Off

Customer Experience Teams & Sales Associates: Remove Their Obstacles! #CX

Customer Experience Team: Image is the word obstacle.

Remove these obstacles of customer experience teams & sales associates & increase sales & loyalty. by Kate Nasser, The People Skills Coach™

Comments Off

Customer Experience Vibe: Are You Being Generous or Greedy? #cx

Customer Experience Vibe: Image is a Gift Box With Gold Bow

What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back!

Disrespectful Behaviors That Ruin Leadership, Teamwork & Customer Experience

Disrespectful Behaviors: Image is quote by Colleen Sheehy Orme

These disrespectful behaviors ruin leadership, teamwork, customer experience! Kate Nasser, The People Skills Coach™, Author, Leading Morale

Comments Off

Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills

Crushing Customer Service Replies: Image is a crushed flower on a city street.

For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Best Customer Experience: Be Plentiful & Ready | #CX #CustServ

Super Customer Experience: Image is large bunch of peaches.

To deliver the best customer experience be plentiful & ready in these specific ways. Insights from Kate Nasser, The People Skills Coach™

Older Posts »