customer experience

Leadership: Care Sooner to Retain Employees & Customers | #PeopleSkills

Care sooner: Image is a sign that says Awareness.

Leadership: Do you wait for dissatisfied customers or employees to leave & lure them back? Care sooner! Kate Nasser, The People Skills Coach™

Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX

Customer Experience Strategy: Image is vector drawing of straight and circular images.

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration

Key Customer Service Moments: Leaders, How Well Do Your Teams Handle These?

Key Customer Service Moments: Image is analog clock with no hands.

Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™

Customer Experience Teams & Sales Associates: Remove Their Obstacles! #CX

Customer Experience Team: Image is the word obstacle.

Remove these obstacles of customer experience teams & sales associates & increase sales & loyalty. by Kate Nasser, The People Skills Coach™

Comments Off

Customer Experience Vibe: Are You Being Generous or Greedy? #cx

Customer Experience Vibe: Image is a Gift Box With Gold Bow

What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back!

Disrespectful Behaviors That Ruin Leadership, Teamwork & Customer Experience

Disrespectful Behaviors: Image is quote by Colleen Sheehy Orme

These disrespectful behaviors ruin leadership, teamwork, customer experience! Kate Nasser, The People Skills Coach™, Author, Leading Morale

Comments Off

Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills

Crushing Customer Service Replies: Image is a crushed flower on a city street.

For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Best Customer Experience: Be Plentiful & Ready | #CX #CustServ

Super Customer Experience: Image is large bunch of peaches.

To deliver the best customer experience be plentiful & ready in these specific ways. Insights from Kate Nasser, The People Skills Coach™

Customer Voice Speaks the True Customer Experience | #CX #Leadership

Customer Voice: Image is quote "Learn to listen sometime opportunity knocks very softly. ~ unknown author"

Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership

Emotionally Unintelligent Bluntness: Are You Trapped? | #PeopleSkills

Emotionally Unintelligent Bluntness: Image are two blockheads.

The truth about emotionally unintelligent bluntness & those who cling to it. Insight from Kate Nasser The People Skills Coach™ | Author of Leading Morale

Comments Off

How to Resist These Irresistible Customer Service Urges | #CX #CustServ

Customer Service Urges: Image is talk bubble w/ shark fin coming out of the top.

Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience

Comments Off

Powerful Relationship Lessons: Best Nurses Teach Us These | #CustServ #PeopleSkills

Powerful Relationship Lessons: Image is a seedling tree being planted

Great nurses teach us the following powerful relationship lessons. Use these lessons in business! Insight fr Kate Nasser, The Poeple Skills Coach™, Author of Leading Morale.

Customer Cues: Adapt to These Customer Needs | #CX #CustServ

Customer Cues: Image is an ear trumpet near an ear.

Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here’s how from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Comments Off

Professional People Skills Secret: Use Thick Skin & Warm Heart | #PeopleSkills

Professional People Skills Secret: Image is an aloe plant.

Professional people skills secret that gives you long-term long-lasting success. The inside scoop from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Comments Off

Lead Customer Service Morale: Overcome These Obstacles | #LeadMorale #CustServ

Lead Customer Service Morale: Image is a dial pointing to maximum morale

Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork

Older Posts »