Posted in Customer Service, inspiration, morale, People Skills
Why must we be nice to difficult unhappy customers who treat us badly? The answer is not what you think! Simple truth from Kate Nasser The People Skills Coach™ for customer service morale.
Posted in Customer Service, Hot Topics and New Bits, inspiration, People Skills, Sales, Soft Skills
Say these positive people skills beliefs to yourself daily to deliver consistently great customer service. By Kate Nasser, The People Skills Coach™ | #CX #Video
Posted in Customer Service, Hot Topics and New Bits, IT
CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.
Posted in Customer Service, Hot Topics and New Bits, inspiration, People Skills, Soft Skills, Training
Are customers frustrating you? Here’s how to avoid losing it & be happy about your restraint. Insight fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
Posted in Customer Service, inspiration, People Skills
Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits
Indulgent Customer Experience: Indulge your customers & enjoy the joy you awaken in them. How & why fr Kate Nasser The People Skills Coach™. | #Carnival #CX
Posted in Customer Service, Hot Topics and New Bits, Sales
Business leaders: Are you unwittingly telling your loyal customers that you prefer new customers? Don’t make this mistake. Tips fr Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales, Soft Skills
With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Leadership
The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Soft Skills
Want customers to love your business? Everyone in customer experience repeat daily, love the customers not the rules. You can show care and still work within guidelines. Latest from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.