Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales
What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back!
customer loyalty
Posted in Customer Service, Hot Topics and New Bits
Thanking customers w/ more than simple thank yous is essential for business success. Thank them with because of you statements. Insights from Kate Nasser, The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
Posted in Customer Service, Hot Topics and New Bits
For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits, Sales
Business leaders: Are you unwittingly telling your loyal customers that you prefer new customers? Don’t make this mistake. Tips fr Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.
Posted in Customer Service, Hot Topics and New Bits, People Skills
National Customer Service Week Leadership: 3 one min. videos from Kate Nasser The People Skills Coach™ to inspire & create positive customer service results!
Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. Fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Sales
Want to improve the customer experience quickly? Here are 5 ways from Kate Nasser, The People Skills Coach™, guru of irresistible customer experience.
Posted in Customer Service, Hot Topics and New Bits, Sales
Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!
Posted in Customer Service, Hot Topics and New Bits, inspiration, Listening Power, People Skills, Soft Skills
The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.