Posted in Customer Service, Hot Topics and New Bits, inspiration, IT, People Skills, Sales, Soft Skills
Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.
customer loyalty
Posted in Customer Service, Hiring Talent, Hot Topics and New Bits
Customer service leaders, focus on making service EASY & valuable & watch customers bond w/ your brand! 24 tips fr Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Leadership
Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It’s this threat & you can prevent it.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills, Teamwork
Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Teamwork
Super customer experience is not as complex as you think. These 5 no cost immediate improvements make it easy & memorable. From The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales
Customer experience leaders, have you gotten so focused on big picture & profit, that you treat customers like a cattle call? Simple ways to check & fix.
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Posted in Customer Service, Hot Topics and New Bits
Super customer experience happens when we honor the customer as in this true story. Capture these lessons to create super customer experience every time. A big thank you to Twitter connection Jeff Allen (@bjaj1) for sharing his wonderful story with all of us.
Posted in Customer Service, Hot Topics and New Bits, inspiration
Customer service is not about giving help. It’s about being the customer’s buoy. 6 ways fr The People-Skills Coach™ to buoy your customers and yourselves!
Posted in Customer Service, Hot Topics and New Bits, inspiration, IT
This guest post I wrote for Desk.com blog offers 15 essential beliefs for excellence in customer service & sales. Our actions follow our beliefs. After you read these 15, add the beliefs that have led you to success with your specific customers!
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Posted in Customer Service, Hot Topics and New Bits, inspiration, People Skills, Soft Skills
Customer service people skills are a gold mine of success. People do business w/ those who honor, respect, & value them! Think of yourself as the customer. Isn’t this true? Tips fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
The secret to winning customer loyalty is to keep pace w/ their changes especially when they are on the move! Here are 4 reasons mobility experiences impact customer loyalty. (Hint: Turn the risk of movement into the success of momentum!)
Posted in Customer Service, Hot Topics and New Bits, Tweets
A popular phrase used today by customer service leaders and business owners threatens the integrity of our service profession. Here’s a winning alternative fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration
Delivering super customer service experience starts w/ beliefs of the most human expectations. Here are 5 essentials fr Kate Nasser, The People-Skills Coach™. What would you and your teams add to this list?
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!