Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.
Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.
Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.
Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. Fr The People Skills Coach™.
Want to improve the customer experience quickly? Here are 5 ways from Kate Nasser, The People Skills Coach™, guru of irresistible customer experience.
The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.
Super customer experience happens when we honor the customer as in this true story. Capture these lessons to create super customer experience every time. A big thank you to Twitter connection Jeff Allen (@bjaj1) for sharing his wonderful story with all of us.
To deliver unforgettable customer service inside or outside of your organization, first start with this simple effective definition. It will take you far and high!
Here’s a current story of old time sales manipulation that backfired but good. 5 quick positive lessons to ensure your business wins big w/ customers. Travel the road of transparency and create lasting memories of trust that build your brand!
Every moment with a customer is our chance to build care-filled loyalty. Every word we speak can either build harmony or harm the bond. Here are 5 seemingly harmless but harmful statements to replace with far more care-filled communication. Will you add yours to this list?
Once again, from my work with information technology (IT) teams, I am compelled to write about leaders risking quality service with the risky thought of delivering support via email only. Some claim it increases quality by avoiding tone of voice and increasing audit capability. Yikes! U-turn from this thinking. There are at least 3 damaging effects.
Delivering super customer service experience starts w/ beliefs of the most human expectations. Here are 5 essentials fr Kate Nasser, The People-Skills Coach™. What would you and your teams add to this list?
When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!