Customer Service

People Skills Blunders: When Ego Sinks You! | #PeopleSkills #CX

People Skills Blunders: Image is bicycle slid off road.

Your people skills blunders w/ others happen when your ego trips and sinks you. Real life examples from Kate Nasser, The People Skills Coach™

Defensive Responses That Tell Customers They Don’t Matter #CX #PeopleSkills

Defensive Reactions: Image is a large branch with thorns.

These defensive responses to customers tell them they don’t matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork.

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Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ

Listening Epiphany: Image is fingers laced around light bulb.

When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale

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Sustaining Customers: Do Your Employees Think It’s Too Much Trouble? #CX

Sustaining Customers by Adapting to Them: Image is heart shaped cookie cutters of different sizes stacked one inside the others.

Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale

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Turn Verbal Conflict into Great Opportunity & Results #Leadership #PeopleSkills

Turn Verbal Conflict: Image is two jellyfish colliding.

How to turn verbal conflict / collision into opportunity collaboration & results. Kate Nasser The People Skills Coach™ Author Leading Morale.

Conscious Collaboration: Essential Business Skills & Beliefs | #PeopleSkills

Conscious collaboration: Image is sign with those two words in it.

Conscious collaboration for business success requires these skills & beliefs. Kate Nasser, The People Skills Coach™ Author, Leading Morale

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Key Customer Service Moments: Leaders, How Well Do Your Teams Handle These?

Key Customer Service Moments: Image is analog clock with no hands.

Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™

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Seemingly Small People Skills Errors That Create Big Trouble | #PeopleSkills

Small People Skills Errors: Image is falling dominoes

These seemingly small people skills errors create big trouble. Alternatives from Kate Nasser, The People Skills Coach™, Author Leading Morale.

Service Teamwork Collaboration: Why Bother? | #PeopleSkills #LeadMorale

Service Teamwork Collaboration: Image is teacher helping students.

Why endure the challenges & difficult moments/people in service teamwork & collaboration? Here’s why from Kate Nasser, The People Skills Coach™.

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Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv #LeadMorale

Customer Service Mindset: Image is rope with chain connected.

Customer Service Mindset: Be a key link in the chain of success. It’s service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™.

Disrespectful Behaviors That Ruin Leadership, Teamwork & Customer Experience

Disrespectful Behaviors: Image is quote by Colleen Sheehy Orme

These disrespectful behaviors ruin leadership, teamwork, customer experience! Kate Nasser, The People Skills Coach™, Author, Leading Morale

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Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills

Crushing Customer Service Replies: Image is a crushed flower on a city street.

For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale

These Leadership Questions Revive Team Commitment | #LeadMorale

Leadership Questions Team Commitment: Image is flower blooming among dead twigs.

These leadership questions revive team commitment & move you forward. 30 years of real-time experience from consultant Kate Nasser, The People Skills Coach™, Author, Leading Morale.

Leading Employee Morale: Use Insights Not Criticism | #LeadMorale #Leadership

Leading Employee Morale: Image is a pearl reflecting light.

For leading employee morale, share insights not criticism. More leadership how to’s from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

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Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX

Tomorrow's Sales Revenue: Image is Dollar Signs Drawn Over Stick Figures of Humans

If you want future sales revenue, start w/ providing great customer service today. True illustration fr Kate Nasser The People Skills Coach™

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