Customer Service

Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX

Tomorrow's Sales Revenue: Image is Dollar Signs Drawn Over Stick Figures of Humans

If you want future sales revenue, start w/ providing great customer service today. True illustration fr Kate Nasser The People Skills Coach™

Do Your Customer Service Employees See Their True Impact? | #CX #LeadMorale

Customer Service Employees Impact: Image is ripple on water.

Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale by Kate Nasser The People Skills Coach™, Author of Leading Morale

These Leadership Questions Revive Team Commitment | #LeadMorale

Leadership Questions Team Commitment: Image is flower blooming among dead twigs.

These leadership questions revive team commitment & move you forward. 30 years of real-time experience from consultant Kate Nasser, The People Skills Coach™, Author, Leading Morale.

Excellence: The Challenge is Consistency Not Repetition #CX #Leadership

Excellence: Image is Good Better Best Excellence

Excellence in sales, service, leadership, & teamwork requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other.

Customer Urgency: Does Your Team Truly Deliver on It? | #CX #Leadership

Customer Urgency: Image is a Leonardo Da Vinci quote about the urgency of doing not just knowing.

Leaders, do your teams truly understand and deliver on customer urgency? If your answer is, “Yes, because we have priority schemes they follow,” you may be surprised to witness what actually happens in real time. Image by Patti Morris via Flickr Attribution License. Customer Urgency: Do Your Teams Truly Deliver on It? Recent Event I […]

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Great Contact Center Reps: The Secret to Saying No | #PeopleSkills #cctr

Great Call Center Reps: Image is sun shining on a sunflower.

Great contact center reps and agents spend most of their time saying yes and delivering resolutions to customers. However, sometimes they must say no. There is a secret set of steps for doing that well. Image by Frederic Gombert via Flickr Creative Commons License. Great Contact Center Reps Know How to Say No Most of […]

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Use These Engaging People Skills in Emails | #PeopleSkills #Email

Engaging People Skills for Writing: Image is Heart w/ the word email in the middle.

When your engaging people skills shine through in your emails, you help everyone. Leaders, managers, teammates, and customers, know the burden of sorting through lists of emails and having to read them. From the subject heading on down, you can make your emails rise to the top of the list. So, infuse engaging people skills […]

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People Skills Blunders: When Ego Sinks You! | #PeopleSkills #CX

People Skills Blunders: Image is bicycle slid off road.

Your people skills blunders w/ others happen when your ego trips and sinks you. Real life examples from Kate Nasser, The People Skills Coach™

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Defensive Responses That Tell Customers They Don’t Matter #CX #PeopleSkills

Defensive Reactions: Image is a large branch with thorns.

These defensive responses to customers tell them they don’t matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork.

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Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ

Listening Epiphany: Image is fingers laced around light bulb.

When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale

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Sustaining Customers: Do Your Employees Think It’s Too Much Trouble? #CX

Sustaining Customers by Adapting to Them: Image is heart shaped cookie cutters of different sizes stacked one inside the others.

Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale

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Turn Verbal Conflict into Great Opportunity & Results #Leadership #PeopleSkills

Turn Verbal Conflict: Image is two jellyfish colliding.

How to turn verbal conflict / collision into opportunity collaboration & results. Kate Nasser The People Skills Coach™ Author Leading Morale.

Conscious Collaboration: Essential Business Skills & Beliefs | #PeopleSkills

Conscious collaboration: Image is sign with those two words in it.

Conscious collaboration for business success requires these skills & beliefs. Kate Nasser, The People Skills Coach™ Author, Leading Morale

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Key Customer Service Moments: Leaders, How Well Do Your Teams Handle These?

Key Customer Service Moments: Image is analog clock with no hands.

Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™

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Seemingly Small People Skills Errors That Create Big Trouble | #PeopleSkills

Small People Skills Errors: Image is falling dominoes

These seemingly small people skills errors create big trouble. Alternatives from Kate Nasser, The People Skills Coach™, Author Leading Morale.

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