Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.
The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.
Customer Service Mindset: Be a key link in the chain of success. It’s service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™.
Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.
Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.
Egos clash in the workplace or sometimes leave one-way scars. Check this list of ego actions to see which are causing harm. The People Skills Coach™.
Empathy is so important for business relationships and often missing. Does knowledge & experience dull empathy? Insights fr , The People Skills Coach™.
Defensiveness in business — especially in customer service — reduces trust and your brand. The critical fix fr Kate Nasser, The People Skills Coach™.
To hire best customer service tech support agents, add these attitudes and people skills to the job description you advertise! From The People Skills Coach™.
People Skills Twitter chat this Sunday April 7th will explore the effects of silence on personal happiness & professional success. Join in! All welcome.
Once again, from my work with information technology (IT) teams, I am compelled to write about leaders risking quality service with the risky thought of delivering support via email only. Some claim it increases quality by avoiding tone of voice and increasing audit capability. Yikes! U-turn from this thinking. There are at least 3 damaging effects.
The essence of emotional intelligence (EI) becomes this fail safe guide to the ultimate customer experience & service. How well does your entire organization use EI to secure the brand reputation of WOW.
From the customer’s perspective, exceptional customer experience comes from exceptions to you standard procedures. Here are 3 questions to determine how agile your teams are.
Leaders, data and objectivity are valuable until they block connection with employees & customers. When does this occur? Here are 8 sources of this engagement obstacle from The People-Skills Coach™.
Every service function has certain structure & limits. Yet when customers experience useless hoops to jump through they jump ship. Here’s how to keep ’em.