Customer Service

Easy to Use Crises Empathy | #PeopleSkills #cctr #custserv

Crises Empathy: Image is the word crisis.

In emergencies, how good are you at showing crises empathy to those you serve? Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork

Lead Customer Service Morale: Overcome These Obstacles | #LeadMorale #CustServ

Lead Customer Service Morale: Image is a dial pointing to maximum morale

Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork

Do Your Customer Service Employees See Their True Impact? | #CX #CustServ

Customer Service Employees Impact: Image is ripple on water.

Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale tips fr Kate Nasser The People Skills Coach™, Author of Leading Morale

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Great People Skills Effects: JOIN #PeopleSkills Global Chat July 15th

Demeaning People Image is People Skills Global Chat Logo

JOIN Kate Nasser, The People Skills Coach™ & global community for #PeopleSkills Twitter chat on “Great People Skills Effects.” SUN. July 15th 10amEDT.

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The Challenge of Excellence is Consistency Not Repetition | #CustServ #CX

Excellence: Image is Good Better Best Excellence

Excellence in sales, service, leadership requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. Share your insights in the comments section for others to learn.

Customer Service: Turn Sudden Relationships into Bonds | #custserv #cx

Customer Service Relationships to Bonds: Image is Door Cracked Open.

Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.

Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv

Customer Service Culture: Image is bulletin board w/ word culture.

The ultimate customer service culture is not about employees first. It’s about unity. Leadership insights & lessons fr Kate Nasser, The People Skills Coach™.

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Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv

Customer Service Mindset: Image is rope with chain connected.

Customer Service Mindset: Be a key link in the chain of success. It’s service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™.

Deliver Top Notch Customer Service Even in Highly Regulated Industries

Deliver Top Notch Customer Service: Image is collage of industry images.

Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.

Outstanding Patient Experience: Create Through Communication | #peopleskills

Outstanding Patient Experience: Image is diverse healthcare professionals.

Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.

7 Ego Actions That Stifle Leadership Teamwork & Service | #peopleskills

Ego Actions: Image is the word EGO spelled out.

Egos clash in the workplace or sometimes leave one-way scars. Check this list of ego actions to see which are causing harm. The People Skills Coach™.

Does Knowledge & Experience Dull Our Empathy? |#leadership #custserv

Experience Dull Empathy: Image is T-shirt saying You're Stupid.

Empathy is so important for business relationships and often missing. Does knowledge & experience dull empathy? Insights fr , The People Skills Coach™.

Customer Service: The Folly of Being Defensive in Business | #custserv

Customer Service Defensiveness: Image is the word STOP.

Defensiveness in business — especially in customer service — reduces trust and your brand. The critical fix fr Kate Nasser, The People Skills Coach™.

Customer Service Tech Support Leaders: The True #PeopleSkills Job

Customer Service Tech Support: Image is words Need Help?

To hire best customer service tech support agents, add these attitudes and people skills to the job description you advertise! From The People Skills Coach™.

People Skills Twitter Chat Sunday: The Effects of Silence

People Skills Global Chat Logo

People Skills Twitter chat this Sunday April 7th will explore the effects of silence on personal happiness & professional success. Join in! All welcome.

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