customer

Customer Service Incompetence: Empathy Only For Tears | #CX #PeopleSkills

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Customer Cues: Adapt to These Customer Needs | #CX #CustServ

Customer Cues: Image is an ear trumpet near an ear.

Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here’s how from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Professional People Skills Secret: Use Thick Skin & Warm Heart | #PeopleSkills

Professional People Skills Secret: Image is an aloe plant.

Professional people skills secret that gives you long-term long-lasting success. The inside scoop from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Customer Service: Prevent Speedy Blind Handoffs | #CX #CustServ

Beware Blind Handoffs: Image is two hands not connecting.

Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.

Courageously Care for Teammates & Customers Everyday | #CX #CustServ

Courageously Care: Image is Martin Luther King Jr. quote What Are You Doing For Others

Courageously care this way for great service & teamwork – even on bad days. Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale.

Charismatic People Skills: Start w/ Integrity! | #PeopleSkills

Charismatic People Skills: Image is quote "Integrity is choosing based on values not personal gain."

Charismatic people skills must begin w/ integrity else the dark side of charisma manipulates. Call to action from The People Skills Coach™. | Leadership, Sales, Service.

CIOs Checklist: Are Your IT Teams Truly Customer Focused? | #CX #CustServ

CIOS Checklist: Image is customer satisfaction box

CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.

Warm Welcome: JOIN People Skills Global Chat June 3rd | #PeopleSkills

Demeaning People Image is People Skills Global Chat Logo

Many people today overlook the importance and power of a warm welcome — in business & in personal relationships. JOIN #PeopleSkills global Twitter chat w/ Kate Nasser, The People Skills Coach™ June 3rd 10amEDT to share your insights on the chemistry & power of the warm welcome. | #Community #Teamwork #Leadership #Relationships

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Super Customer Experience: Feelings Aren’t Random

See behind the emotion.

Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.

Trustworthy Customer Service: Leaders & Teams, Step Up Not Aside | #CX

Trustworthy Customer Service: Image is clothes pin attached to a line.

For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.

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These Everyday Customer Service Actions Produce Consequential Results

Trivial Customer Service Actions: Image is gold faucet drip looking like pendant.

Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.

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Are You Unknowingly Conquering Customers? | #PeopleSkills #Custserv

Conquering Customers: Image is a hammer.

Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™

Rebuild Respect: Conditional to Unconditional Apologies | #PeopleSkills

Rebuild Respect: Image is the word respect in a sculpture

Rebuild respect by giving unconditional apologies when your actions or words have hurt others. Here’s why & how from Kate Nasser, The People Skills Coach™. | Leadership, Teamwork, Customer Service, Employee Engagement

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Human Touch: Reasons It’s Still Key to Customer Experience | #CX

Human Touch: Image is fingers making a heart shape above a keyboard.

With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.

Super Customer Experience: Rapport is the Artery to Trust | #CX #PeopleSkills

Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.

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