customer

Charismatic People Skills: Start w/ Integrity! | #PeopleSkills

Charismatic People Skills: Image is quote "Integrity is choosing based on values not personal gain."

Charismatic people skills must begin w/ integrity else the dark side of charisma manipulates. Call to action from The People Skills Coach™. | Leadership, Sales, Service.

CIOs Checklist: Are Your IT Teams Truly Customer Focused? | #CX #CustServ

CIOS Checklist: Image is customer satisfaction box

CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.

Warm Welcome: JOIN People Skills Global Chat June 3rd | #PeopleSkills

Extend Holiday Love: Image is People Skills Global Chat Logo

Many people today overlook the importance and power of a warm welcome — in business & in personal relationships. JOIN #PeopleSkills global Twitter chat w/ Kate Nasser, The People Skills Coach™ June 3rd 10amEDT to share your insights on the chemistry & power of the warm welcome. | #Community #Teamwork #Leadership #Relationships

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Super Customer Experience: Feelings Aren’t Random

See behind the emotion.

Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.

Trustworthy Customer Service: Leaders & Teams, Step Up Not Aside | #CX

Trustworthy Customer Service: Image is clothes pin attached to a line.

For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.

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These Everyday Customer Service Actions Produce Consequential Results

Trivial Customer Service Actions: Image is gold faucet drip looking like pendant.

Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.

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Are You Unknowingly Conquering Customers? | #PeopleSkills #Custserv

Conquering Customers: Image is a hammer.

Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™

Rebuild Respect: Conditional to Unconditional Apologies | #PeopleSkills

Rebuild Respect: Image is the word respect in a sculpture

Rebuild respect by giving unconditional apologies when your actions or words have hurt others. Here’s why & how from Kate Nasser, The People Skills Coach™. | Leadership, Teamwork, Customer Service, Employee Engagement

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Human Touch: Reasons It’s Still Key to Customer Experience | #CX

Human Touch: Image is fingers making a heart shape above a keyboard.

With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.

Super Customer Experience: Rapport is the Artery to Trust | #CX #PeopleSkills

Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.

Essential Bond to Keep Customers When You Buy a Business | #CX

Essential Bond: Image is picture of beach club of this blog post.

When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™.

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Customer Experience Repeat Daily: Love the Customers Not the Rules

Customer Experience Repeat Daily: Image is American Airlines jet.

Want customers to love your business? Everyone in customer experience repeat daily, love the customers not the rules. You can show care and still work within guidelines. Latest from Kate Nasser, The People Skills Coach™.

Stellar Customer Experience: Is Unconscious Bias Ruining Service?

Stellar Customer Experience: Image is people in an airplane.

Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.

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Discover Customer Experience Moments & Details | #cx

Discover Customer Experience: Image is a sunlit fanned object.

Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.

Perky Customer Service Incompetence – Why Bother? | #cx #custserv

Perky Customer Service Incompetence: Image is Square w/ four found two toned dots.

Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

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