Posted in Customer Service, Leadership
Leaders, do your teams truly understand and deliver on customer urgency? If your answer is, “Yes, because we have priority schemes they follow,” you may be surprised to witness what actually happens in real time. Image by Patti Morris via Flickr Attribution License. Customer Urgency: Do Your Teams Truly Deliver on It? Recent Event I […]
Posted in Employee Engagement, Listening Power, People Skills, Sales, Soft Skills, Teamwork
People skills success: Nine hidden places to discover your empathy for leadership, employee engagement etc. Kate Nasser, The People Skills Coach™
Posted in inspiration, Leadership, Leading Morale, Listening Power, People Skills, Sales, Soft Skills, Teamwork
All the work you do on self-esteem can create a peaceful ego that gives you these thirteen remarkable benefits. Kate Nasser, The People Skills Coach™, Author, Leading Morale.
Posted in Customer Service, Listening Power, People Skills, Soft Skills
To deliver the best customer experience be plentiful & ready in these specific ways. Insights from Kate Nasser, The People Skills Coach™
Posted in Customer Service
Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
Posted in Customer Service, People Skills, Soft Skills
Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here’s how from Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Posted in Employee Engagement, Leadership, Leading Morale, People Skills, Sales, Soft Skills, video
Professional people skills secret that gives you long-term long-lasting success. The inside scoop from Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Posted in Customer Service, People Skills, video
Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.
Posted in Customer Service, Hot Topics and New Bits, inspiration, Leading Morale, morale, People Skills, Soft Skills
Courageously care this way for great service & teamwork – even on bad days. Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale.
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, People Skills
Charismatic people skills must begin w/ integrity else the dark side of charisma manipulates. Call to action from The People Skills Coach™. | Leadership, Sales, Service.
Posted in Customer Service, Hot Topics and New Bits, IT
CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.
Posted in Customer Service, inspiration, People Skills, People Skills Chat, Soft Skills, Teamwork, Tweets
Many people today overlook the importance and power of a warm welcome — in business & in personal relationships. JOIN #PeopleSkills global Twitter chat w/ Kate Nasser, The People Skills Coach™ June 3rd 10amEDT to share your insights on the chemistry & power of the warm welcome. | #Community #Teamwork #Leadership #Relationships
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
Posted in Customer Service, Hot Topics and New Bits
For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Teamwork
Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.