customer

11 Surefire Beliefs for Superior Customer Experience #custserv #cx

Customer Experience Beliefs: Image is the neon sign "belief".

Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.

Superior Customer Service: Sorry Doesn’t Mean Guilty! #NCSW14

Superior Customer Service: Image is Balloons w/ Sorry Words Celebrating!

Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.

Customer Service 24 Tips: Customers Want it Easy & Valuable

Customer service: Image is button that says "easy".

Customer service leaders, focus on making service EASY & valuable & watch customers bond w/ your brand! 24 tips fr Kate Nasser, The People Skills Coach™.

Reduce Conflict: Do You Hear the Urgency Before the Yell? #peopleskills

Reduce Conflict: Image is a cartoon of a bee with a magnifying glass looking for the urgency.

Essential listening tips from The People Skills Coach™: 5 places to hear the urgency before the yell to reduce conflict in business.

The Rewards of Courtesy: JOIN #Peopleskills Chat SUN. Sept. 14th

Positive People Skills Choices: Image is people skills logo.

What are the true rewards of courtesy in business? JOIN The People Skills Coach™ in global Twitter chat SUN. 9/14 10am EDT on the value of courtesy.

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Customer Experience Superstars: Their Celebratory Give & Take! #CX

Employee Engagement: Image are gold stars.

Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote.

Business Leadership: Who Are Your Customers’ Advocates? #cx #custserv

Business Leadership: Image is two hands joined.

Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave.

Ersatz Empowerment: The True Cost to Customer Experience #cx

Ersatz Empowerment: Image is Empty Panel w/ Magicians

Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It’s this threat & you can prevent it.

Service Recovery: Go Beyond Problem Solving! #custserv #cx

Customer Service Recovery: Image are lights of airplane landing.

Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.

Courtesy Checklist: 10 Superior Ways to Succeed! #peopleskills

Courtesy Checklist: Image is Jar of Honey w/ a honey twister.

Leaders & teams, use this 10 point courtesy checklist from The People Skills Coach™ to achieve superior success with others.

The 25 Worst Customer Service Stories to Train the Best CSRs #custserv

Customer service stories: Image is rolls of money up an arrow.

Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.

Customer Service People Skills: Leaders, Leave These Myths #custserv

Customer Service People Skills: Image is sign that says BUMP.

Leaders, do you know what customer service people skills myths may be sidelining your business success? 2 myths in 2 min video fr The People Skills Coach™.

Superior Customer Experience: Feedback Fluency Part II #custserv #cx

Superior Customer Experience: Image is many ears.

Leaders, here are 4 critical beliefs & steps to creating superior customer experience through listening to the customer. From The People Skills Coach™.

Customer Value Beyond the Dollar! #sales #custserv

Customer Value: Image is Gold Gift Box

Leaders & entrepreneurs see true customer value. Employees’ hard work often clouds their view. Use this list of 6 to discuss customer value & inspire all employees!

Customer Experience Feedback: Flop or Fluency? Part One #custserv

Customer Experience Feedback: Image is intersection circles of infomration.

Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.

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