Posted in Careers & Jobs, Customer Service, Hot Topics and New Bits, Leadership, People Skills, Soft Skills, Teamwork
Leaders & teams, use this 10 point courtesy checklist from The People Skills Coach™ to achieve superior success with others.
customer
Posted in Customer Service, People Skills, Soft Skills
Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, People Skills
Leaders, do you know what customer service people skills myths may be sidelining your business success? 2 myths in 2 min video fr The People Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Listening Power
Leaders, here are 4 critical beliefs & steps to creating superior customer experience through listening to the customer. From The People Skills Coach™.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, inspiration, Sales
Leaders & entrepreneurs see true customer value. Employees’ hard work often clouds their view. Use this list of 6 to discuss customer value & inspire all employees!
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.
Posted in Customer Service, Hot Topics and New Bits
When customers call for help, give them superior customer service before selling them something else. Your integrity builds trust which secures more sales. Advice from The People-Skills Coach™ after 25 years in business.
Posted in Customer Service, Hot Topics and New Bits, IT
Leaders, in your company is customer support everyone’s job? Is everyone doing customer service? I am doing several posts on customer centricity. In this post I interview Vikram Bhaskaran to learn Freshdesk’s vision & lessons learned from flattening the traditional (hierarchical) customer support model.
Posted in Customer Service, Hot Topics and New Bits
Super customer experience happens when we honor the customer as in this true story. Capture these lessons to create super customer experience every time. A big thank you to Twitter connection Jeff Allen (@bjaj1) for sharing his wonderful story with all of us.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Soft Skills
Customer service recovery fails with every defensive phrase we speak. Here’s ONE that sinks it every time & what to say instead fr The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills
To deliver unforgettable customer service inside or outside of your organization, first start with this simple effective definition. It will take you far and high!
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders, want super customer service experience to emerge? Engage your teams in games of imagination & watch them innovate what you deliver and their attitudes! Insights from service maven Kate Nasser, The People-Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, inspiration
Customer service is not about giving help. It’s about being the customer’s buoy. 6 ways fr The People-Skills Coach™ to buoy your customers and yourselves!
Posted in Customer Service, Hot Topics and New Bits, inspiration, IT
This guest post I wrote for Desk.com blog offers 15 essential beliefs for excellence in customer service & sales. Our actions follow our beliefs. After you read these 15, add the beliefs that have led you to success with your specific customers!
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Posted in Customer Service, Hot Topics and New Bits, inspiration, People Skills, Soft Skills
Customer service people skills are a gold mine of success. People do business w/ those who honor, respect, & value them! Think of yourself as the customer. Isn’t this true? Tips fr The People-Skills Coach™.