Customers

Leadership Uncertainty: How to See Truth About Employee People Skills

Leadership Uncertainty: Image is surfer on board in rough waters.

How to overcome your leadership uncertainty about terminating employee w/ horrible people skills. Kate Nasser, The People Skills Coach™, Author, Leading Morale

Daily Ways to Honor Work Colleagues, Employees, Customers, Friends, Family

Daily Ways to Honor Work Colleagues: Image by Chronic Joy

Daily ways to honor work colleagues, customers, employees, friends, family to build sustainable relationships. by Kate Nasser, The People Skills Coach™, Author, Leading Morale

Human Trust Breakers: Acknowledge & Prevent These #PeopleSkills

Human Trust Breakers: Image is Magnifying glass looking at broken pencil point.

Prevent these often unacknowledged human trust breakers for success / happiness in business & life. Kate Nasser, The People Skills Coach™, Author, Leading Morale

Customer Voice Speaks the True Customer Experience | #CX #Leadership

Customer Voice: Image is quote "Learn to listen sometime opportunity knocks very softly. ~ unknown author"

Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership

What Powerless Feelings Do to Customers & Employees | #Leadership

Powerless Feelings: Image is complex drawing that looks trapped.

To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Avoid These Defensive Replies to Feedback | #PeopleSkills #Leadership

Defensive Replies: Image is blue suited arm with red boxing glove at end on the hand.

Avoid these defensive replies to feedback to preserve other’s trust & professional respect of you. Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career

Conversation Wisdom: JOIN Global #PeopleSkillsChat July 21st

Embrace Humility: Image is People Skills Chat Logo.

Conversation wisdom — learning through conversation — is global Twitter #PeopleSkilsChat topic SUN. July 21st 10am EDT. Host: Kate Nasser, The People Skills Coach™. Join in the conversation about great conversation!

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People Skills Magic to WOW Customers Teammates & Employees | #Peopleskills

People Skills Magic: Image is sign that says Know Like Trust

In leadership, teamwork, sales, customer service, & business overall, connecting through people skills magic matters! Insights from Kate Nasser, The People Skills Coach™

Customer Experience Leadership: What Customers Wish We’d Do | #CX

Customer Experience Leadership: Image is round band with the word hope on it.

As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]

Thanking Customers w/ These Because of You Statements || #CX #CustServ

Thanking Customers: Image is a banner saying because of you

Thanking customers w/ more than simple thank yous is essential for business success. Thank them with because of you statements. Insights from Kate Nasser, The People Skills Coach™

People Skills Connection: Use Names Not Ma’am Sir | #PeopleSkills

People Skills Connection: Image is name tags.

Powerful people skills connection starts w/ using names vs. sir/ma’am. Insight fr Kate Nasser, The People Skills Coach™. Leadership, Sales, Customer Service

Why Be Nice to Angry Unhappy Customers? | #PeopleSkills #CustServ

Angry Unhappy Customers: Image is unhappy emoticon w/ thumbs down.

Why must we be nice to difficult unhappy customers who treat us badly? The answer is not what you think! Simple truth from Kate Nasser The People Skills Coach™ for customer service morale.

Customer Service: Turn Sudden Relationships into Bonds | #custserv #cx

Customer Service Relationships to Bonds: Image is Door Cracked Open.

Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.

Customer Service: The Folly of Being Defensive in Business | #custserv

Customer Service Defensiveness: Image is the word STOP.

Defensiveness in business — especially in customer service — reduces trust and your brand. The critical fix fr Kate Nasser, The People Skills Coach™.

Customers Speak: We’ll Train You on What We Want & Deserve! #custserv

Customers Speak: Image is the letter E.

Customers speak & agree on what we all want & deserve. Our stories are no cost customer service training if you listen! Fr The People Skills Coach™.

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