Posted in Customer Service, Hot Topics and New Bits
Every service function has certain structure & limits. Yet when customers experience useless hoops to jump through they jump ship. Here’s how to keep ’em.
Customers
Posted in Customer Service, Hot Topics and New Bits, Sales
Managers use this list to guide new employees on why the customer is always right & how to serve them well. The issue is not right/wrong — it is respect for insight and beyond. Read more …
Posted in Hot Topics and New Bits, Leadership, Sales
New business owners, new leaders, and young entrepreneurs, be ready to handle surprise requests from customers that are not win-win and borderline unethical. Here are some examples and positive answers using great people-skills.
Posted in Customer Service, People Skills, Soft Skills
There are customer service training programs out there teaching how to handle an irate or angry customer and giving horrible advice. Do you want your CSRs and technical support reps saying this? Would you want it said to you when you are angry or irate?
Posted in Customer Service
The Best CSR attitude and training for handling and dealing with irate customers is based in the ability to stay objective. Here are two surefire ways to not take customer’s anger personally.
Posted in Customer Service
Customers Value Contest – sponsored by Kate Nasser, The People-Skills Coach. Each of two winners will receive a $30 Amazon gift card. Submission Deadline: Aug. 31, 2009. Winners announced on Twitter during National Customer Service Week which starts Oct. 5, 2009. Submit via this blog.