Customer experience leaders, find & remove all the “never ever” rules that rule & ruin your customers’ experience. Insights from The People-Skills Coach™.
Customer service leaders, focus on making service EASY & valuable & watch customers bond w/ your brand! 24 tips fr Kate Nasser, The People Skills Coach™.
Leaders, in your company is customer support everyone’s job? Is everyone doing customer service? I am doing several posts on customer centricity. In this post I interview Vikram Bhaskaran to learn Freshdesk’s vision & lessons learned from flattening the traditional (hierarchical) customer support model.
People skills are built on foundation of interdependence not possible w/ independence alone. To achieve success, overcome myths of interdependence and embrace these essential beliefs. Insights from The People Skills Coach™.
To hire best customer service tech support agents, add these attitudes and people skills to the job description you advertise! From The People Skills Coach™.
Leaders, do you know if your customer service teams will take sides in midst of controversy? True story, effect on customers, people skills lessons learned. Don’t let this happen on your watch!!!
Customer experience leaders, have you gotten so focused on big picture & profit, that you treat customers like a cattle call? Simple ways to check & fix.
People skills can influence others IF we take these steps to see others’ views and build trust. Fr The People-Skills Coach™. || Sales, service, teamwork, leadership.