Defensive

Leadership: Does Negative Feedback Drive You to These Reactions? | #PeopleSkills

Negative Feedback: Image is a mesh ping pong paddle.

Leaders, managers, teachers, doctors, and others: Do you minimize others when they give you negative feedback? Examples fr Kate Nasser, The People Skills Coach™. | Leadership, Management, Customer Experience

Prevent 20+ Defensive Reactions That Kill Business Relationships

Defensive Reactions: Image is hands up in front of face.

Replace these defensive reactions to negative feedback in business, w/ trust building accountability. 20+ examples from The People Skills Coach™. | Leadership, Teamwork, Employee Engagement, Customer Service.

Customer Service: The Folly of Being Defensive in Business | #custserv

Customer Service Defensiveness: Image is the word STOP.

Defensiveness in business — especially in customer service — reduces trust and your brand. The critical fix fr Kate Nasser, The People Skills Coach™.