Defensive

Hearing Truth No Defensiveness: Join Global #PeopleSkillsChat Sun. Dec. 8th

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Leaders & teams, how good are you at hearing truth w/o defensiveness? Join global #PeopleSkillsChat on Twitter w/ host Kate Nasser, The People Skills Coach™.

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Are These Toxic Ingredients Ruining Your Communication? | #PeopleSkillsChat

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How well do you communicate? Are these toxic ingredients ruining yours? Checklist from Kate Nasser, The People Skills Coach™ | Customer Service | Leadership

Leadership: Does Negative Feedback Drive You to These Reactions? | #PeopleSkills

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Leaders, managers, teachers, doctors, and others: Do you minimize others when they give you negative feedback? Examples fr Kate Nasser, The People Skills Coach™. | Leadership, Management, Customer Experience

Prevent 20+ Defensive Reactions That Kill Business Relationships

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Replace these defensive reactions to negative feedback in business, w/ trust building accountability. 20+ examples from The People Skills Coach™. | Leadership, Teamwork, Employee Engagement, Customer Service.

Customer Service: The Folly of Being Defensive in Business | #custserv

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Defensiveness in business — especially in customer service — reduces trust and your brand. The critical fix fr Kate Nasser, The People Skills Coach™.