Leaders & teams, how good are you at hearing truth w/o defensiveness? Join global #PeopleSkillsChat on Twitter w/ host Kate Nasser, The People Skills Coach™.
How well do you communicate? Are these toxic ingredients ruining yours? Checklist from Kate Nasser, The People Skills Coach™ | Customer Service | Leadership
Leaders, managers, teachers, doctors, and others: Do you minimize others when they give you negative feedback? Examples fr Kate Nasser, The People Skills Coach™. | Leadership, Management, Customer Experience
Replace these defensive reactions to negative feedback in business, w/ trust building accountability. 20+ examples from The People Skills Coach™. | Leadership, Teamwork, Employee Engagement, Customer Service.
Defensiveness in business — especially in customer service — reduces trust and your brand. The critical fix fr Kate Nasser, The People Skills Coach™.