difficult customers

Difficult Conversation Success: Join Global #PeopleSkillsChat June 2nd

Reversing Rudeness Finding Civility: Image is People Skills Global Chat Logo

Difficult Conversation Success is our People Skills global Twitter chat topic this week. WHEN: Sunday June 2, 2019 at 10AM EDT. Hashtag: #PeopleSkillsChat NOTE: USA and Canada are now on Daylight Saving Time. For countries that don’t do it, the #PeopleSkillsChat will be one hour earlier than usual for you. Click this this link to […]

Essential People Skills Mindset: Adapt to Close the Gap | #PeopleSkills

Essential People Skills Mindset: Image is humanoid putting the last puzzle piece in place.

For great people skills results, start w/ this essential people skills mindset. Insight fr Kate Nasser, The People Skills Coach™ | Leadership, Teamwork, Leading Morale, Employee Engagement, Sales, Customer Service.

Addressing Difficult Moments & Toxic Behaviors: JOIN #PeopleSkillsChat March 24th

Reversing Rudeness Finding Civility: Image is People Skills Global Chat Logo

Addressing difficult moments w/ others at work and in everyday life is essential. JOIN global #PeopleSkilsChat w/ host Kate Nasser, The People Skills Coach™, SUN. March 24th on Twitter at 10am EDT and share your experience & your questions.

Why Be Nice to Angry Unhappy Customers? | #PeopleSkills #CustServ

Angry Unhappy Customers: Image is unhappy emoticon w/ thumbs down.

Why must we be nice to difficult unhappy customers who treat us badly? The answer is not what you think! Simple truth from Kate Nasser The People Skills Coach™ for customer service morale.

Difficult Customer Moments: Free Your Mind to Give Superior Service

The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.

11 Surefire Beliefs for Superior Customer Experience #custserv #cx

Customer Experience Beliefs: Image is the neon sign "belief".

Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.

Customer Service & IT Support Leaders: Do You Hear the Envy?

Customer service and tech support leaders often ask me how to respond to team members who ask: “Why must we treat customers better than they treat us?” You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.

Customer Service Inspiration for Training the Best

As we near the end of National Customer Service Week 2010, the endless demand for superior service lives on. To help train for the best, I offer these customer service inspirational thoughts. Let them retool your teams’ skills, revive your spirit, and refuel your engines so that daily work becomes a daily celebration with customers. There are 9 thoughts — please add your #10!