Why Be Nice to Angry Unhappy Customers? | #PeopleSkills #CustServ

Angry Unhappy Customers: Image is unhappy emoticon w/ thumbs down.

Why must we be nice to difficult unhappy customers who treat us badly? The answer is not what you think! Simple truth from Kate Nasser The People Skills Coach™ for customer service morale.

First Lead Morale Global Chat: JOIN Thurs June 28th 9pmET #LeadMorale

High Morale Not Fear Image: #LeadMorale Twitter chat logo

Leaders, managers, teammates, join first lead morale global Twitter chat Thurs June 28th 9pmET. Power of Morale. Host Kate Nasser, The People Skills Coach™. Hashtag: #LeadMorale

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Deeper People Skills to Not Be Arrogant | #PeopleSkills #Leadership

Deeper People Skills to Not Be Arrogant: Image is collapsed hot air balloon.

t takes more than listening to people to avoid being arrogant. Use these deeper people skills to prevent arrogance. Kate Nasser, The People Skills Coach™.

Dignity & Equality: JOIN People Skills Chat Feb. 4th | #PeopleSkills

Listening Again: Image is People Skills Chat Logo.

Dignity, Equality, and the Human Spirit is People Skills global Twitter chat topic Feb. 4th 10amET. JOIN Kate Nasser, The People Skills Coach™. | Justice | Leadership | Black History Month

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Join #PeopleSkills Global Chat on Equality Jan. 15th 10amET

Putting People Down: Image is people skills logo.

People skills global Twitter chat takes on vital topic of human equality Jan. 15 in honor of MLK, Jr day. JOIN The People Skills Coach™ & global community 10amET/3pmGMT. Hashtag: #PeopleSkills

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People Skills: Responding to Disrespect With Dignity | #PeopleSkills

People Skills Dignity: Image is a sign saying "Means should correspond to the dignity of the end."

When you must interact amid disrespect, how can you respond w/ dignity? 7 key insights fr The People Skills Coach™. | Leadership | Morale | Career

Manipulative People Skills: I Know You’d Do the Same for Me #PeopleSkills

Manipulative People Skills: Image is Twisted Balloon in Shape of Poodle

Saying “I know you would do the same for me” instead of “you are welcome” is manipulative people skills, not influence. Caution fr The People Skills Coach™.

Leadership: Never Confuse Humility and Humiliation

Leaders, humility sustains everyone while humiliation destroys most. Lead with humility in the following 6 ways and watch the respect and success soar!

A Manager’s People Skills Dilemma – What Would You Do?

Leaders and managers often follow the rule praise in public, correct in private. Makes sense for individual work performance. Yet what do you do when one worker demeans teammates in a public setting like a meeting?

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