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Trustworthy Customer Service: Leaders & Teams, Step Up Not Aside | #CX

Trustworthy Customer Service: Image is clothes pin attached to a line.

For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.

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Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Customer Effort: Paying the Bill Should Be Easy Not Confusing #cx

Customer Effort: Image is a confusing list of numbers.

Business leaders and owners: Are you marring great customer service experience w/ confusing invoices that require extra customer effort? Review this …

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Customer Experience: The Opposite of Convenience May Surprise You! #cx

To customers the opposite of convenience is not inconvenience. Can you guess how they define it? Here’s the customer experience insight you need to succeed!

Super Customer Service Experience: Beliefs to Remember

Excellence: Image is Good Better Best Excellence

Delivering super customer service experience starts w/ beliefs of the most human expectations. Here are 5 essentials fr Kate Nasser, The People-Skills Coach™. What would you and your teams add to this list?

Super Customer Experience: Be Plentiful and Ready

For great customer experience, have plenty of what the customer needs and be ready for surprises. Plentiful and ready — the best PR your business can get! Here’s how …

Hotel Customer Loyalty: Easy Exceptions +

You’ve read that customer loyalty comes from service that’s easy for customers. In hospitality industry, customer loyalty comes from easy exceptions + read more …

ACE Your Next Customer Service Moment

I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific — like a form to fill out! I laughed so hard I couldn’t find the stop button. In this article I deal you the ACE for delivering top-notch customer service.