economy

Customer Experience: Customers & Us in Harmony | #CX #CustServ

Posted in Customer Service, Hot Topics and New Bits

One constant in business success is to find a harmonic balance between your company interests and the customers interests and needs. Here are the 5 most telling moments to build this harmony in the new customer experience economy.

Customer Experience Super Blooms, When We Flex

Posted in Customer Service, Hot Topics and New Bits

Experts are saying this is the customer experience economy. Whoever masters it, will outperform their competitors and capture the customers’ business. Flexibility is one component. Are you ready? Read more …