People skills, especially empathy, connect us for amazing results IF we empathize *before we analyze. Does that seem odd? Are you wondering how can you empathize before you know if you agree? Experienced based insights fr The People Skills Coach™. Author of Leading Morale.
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
Leadership people skills engage employees to realize the vision. They build commitment. What threatens them & what builds them? 3 key points fr The People Skills Coach™.
How do you handle this critical people skills moment w/ co-workers, teammates, your managers and leaders? Insight fr Kate Nasser The People Skills Coach™.
Speak sooner to prevent needless conflict! Don’t let innuendo, passive aggression, or bullying take hold. Leadership, career, and life insight fr The People Skills Coach™.
JOIN Kate Nasser, The People Skills Coach™ and global community in #PeopleSkills Twitter chat SUN. Nov. 6th 10amEST/3pmGMT to explore integrating and balancing emotional intelligence & IQ.
If people at work or home say you aren’t very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out “tell me what you want”, increase your career and personal relationships with the emotional intelligence here…
When you must interact amid disrespect, how can you respond w/ dignity? 7 key insights fr The People Skills Coach™. | Leadership | Morale | Career
Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.
A very telling teamwork case study of a leadership dilemma with a self-serving team member. Lessons learned from Kate Nasser, The People Skills Coach™.
Working with rude angry customers doesn’t have to wear you down. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to increase emotional intelligence. Great EQ EI tips fr The People SKills Coach™,
Leaders, here’s the simplest reason for showing employee appreciation. True story & lesson learned on gratitude fr The People Skills Coach™. | Leadership
Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.
Leaders, results require relationships. Is your objectivity disengaging and distancing you from your employees? It doesn’t have too! Here’s a leadership engagement self-checklist from The People Skills Coach™.
Leaders, make gratitude for employees as much a priority as gratitude for customers. Modest investment w/ infinite return. Insight fr The People Skills Coach™ w/ contribution from sales coach Dave Moore.