Posted in Careers & Jobs, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
When you must interact amid disrespect, how can you respond w/ dignity? 7 key insights fr The People Skills Coach™. | Leadership | Morale | Career
EI
Posted in Employee Engagement, inspiration, Leadership, Leading Morale, Listening Power, morale, People Skills
Employee Engagement: Sustain morale even in tough times. 5 easy leadership shifts to engage employees. Kate Nasser The People Skills Coach™
Posted in Hot Topics and New Bits, Leadership, morale, People Skills
People skills, especially empathy, connect us for amazing results IF we empathize *before we analyze. Does that seem odd? Are you wondering how can you empathize before you know if you agree? Experienced based insights fr The People Skills Coach™. Author of Leading Morale.
Posted in Customer Service, Hot Topics and New Bits, IT
Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
Leadership people skills engage employees to realize the vision. They build commitment. What threatens them & what builds them? 3 key points fr The People Skills Coach™.
Posted in Careers & Jobs, Hot Topics and New Bits, People Skills, Soft Skills, Teamwork
How do you handle this critical people skills moment w/ co-workers, teammates, your managers and leaders? Insight fr Kate Nasser The People Skills Coach™.
Posted in Careers & Jobs, Coaching Professional, Hot Topics and New Bits, People Skills, Soft Skills
Speak sooner to prevent needless conflict! Don’t let innuendo, passive aggression, or bullying take hold. Leadership, career, and life insight fr The People Skills Coach™.
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
JOIN Kate Nasser, The People Skills Coach™ and global community in #PeopleSkills Twitter chat SUN. Nov. 6th 10amEST/3pmGMT to explore integrating and balancing emotional intelligence & IQ.
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Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills, Teamwork
If people at work or home say you aren’t very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out “tell me what you want”, increase your career and personal relationships with the emotional intelligence here…
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.
Posted in Hot Topics and New Bits, Leadership, Teamwork
A very telling teamwork case study of a leadership dilemma with a self-serving team member. Lessons learned from Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills
Working with rude angry customers doesn’t have to wear you down. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to increase emotional intelligence. Great EQ EI tips fr The People SKills Coach™,
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership, People Skills
Leaders, here’s the simplest reason for showing employee appreciation. True story & lesson learned on gratitude fr The People Skills Coach™. | Leadership
Posted in Careers & Jobs, Hot Topics and New Bits, Teamwork
Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
Leaders, results require relationships. Is your objectivity disengaging and distancing you from your employees? It doesn’t have too! Here’s a leadership engagement self-checklist from The People Skills Coach™.