Posted in Customer Service, Employee Engagement, Hiring Talent, Hot Topics and New Bits, Leadership, People Skills
Leaders, make gratitude for employees as much a priority as gratitude for customers. Modest investment w/ infinite return. Insight fr The People Skills Coach™ w/ contribution from sales coach Dave Moore.
Posted in Hot Topics and New Bits, inspiration, People Skills, People Skills Chat
Join global Twitter #peopleskills chat Sunday 11/24 10am ET w/ host Kate Nasser, The People Skills Coach™ to explore role of gratitude in life and work. As we head into Thanksgiving week here in the USA, we invite people all over the world to explore gratitude like we’ve never done before!
Posted in Hot Topics and New Bits, People Skills, Soft Skills
The questions “why aren’t you” & “why not” sound harmless yet harm professional relationships. Winning alternatives fr Kate Nasser, The People Skills Coach™. Add your suggestions to this list!
Posted in Customer Service, Hot Topics and New Bits, IT, People Skills, Soft Skills
IT Customer Service training teaches empathy to logic based teams. From this you get org. collaboration & cross teamwork between technical and non-technical teams. After 25 years of teaching IT Customer Service to programmers, operations staff and tech support reps, I share in this post some of the keys to doing it. They are very capable of developing great people skills.
Posted in Leadership, People Skills, People Skills Chat
Join Twitter people skills chat (#Peopleskills) Sun. 9/8/13 10 am ET to explore Servant Leadership and People Skills. Host: Kate Nasser, The People Skills Coach™.
Posted in Hot Topics and New Bits, People Skills, Teamwork
Showing initiative helps teamwork yet it can also be seen as seizing power. This difference can crush the very teamwork and collaboration you want to create! Here are some key steps from The People-Skills Coach™ to prevent this misstep .
Posted in Hot Topics and New Bits, People Skills
People Skills: What we say impacts our success as leaders & team members. Here are 5 simple changes to make w/ great positive impact fr The People-Skills Coach™.
Posted in People Skills Chat
Join people skills chat this SUN. 8/25/13 to explore Emotional Self Awareness in leadership, teamwork, and career success. Host: The People-Skills Coach™. Co-host for this topic: Ed Hennessy (@leadershipcall on Twitter).
Posted in Employee Engagement, Hot Topics and New Bits, inspiration, Leadership
Leadership: When CEO Chairman of AOL Inc. publicly shamed AOL’s Abel Lenz, he made a mistake that leaders can avoid this way. Insights from The People Skills Coach™.
Posted in People Skills Chat
Does a curious mind help or hurt people skills & interactions w/ others? Join #Peopleskills Twitter chat SUN. Aug 18, 2013 at 10am ET w/ host Kate Nasser, The People-Skills Coach™ and the entire community!
Posted in Hot Topics and New Bits, Leadership, People Skills, Thriving in Change
Leading change takes inner strength that allows you as leaders to usher in change w/o leaving scars that slow success. Insights fr The People-Skills Coach™.
Posted in Hot Topics and New Bits, inspiration, People Skills
Who has more success introverts or extroverts? Bzz .. the answer is people who learn, adapt, & grow! So let’s close the great people skills divide & grow. Here is my latest post on The 12 Most Absurd Debates Between Introverts & Extroverts!
Posted in Hot Topics and New Bits, Leadership, People Skills, Teamwork
Leaders don’t get stuck in these people skills leadership dilemmas. Discuss these 3 truths w/ teams for employee engagement & trust. Insights from The People-Skills Coach™.
Posted in People Skills Chat
Communication choices abound. What is the impact of so many communication mechanisms on people skills? Join The People-Skills Coach™ & community for #Peopleskills Twitter chat this Sunday Aug. 4, 2013 at 10am EDT!
Posted in Hot Topics and New Bits, People Skills, Soft Skills, Teamwork
Are you making teamwork interaction hard? Being comfortable w/ each other takes the same effort as being uncomfortable — and makes for a happier work life and far greater results! Here’s 8 ways to make it easy from The People-Skills Coach™.