emotional intelligence

Great People Skills Effects: JOIN #PeopleSkills Global Chat July 15th

Great People Skills Effects: Image is People Skills Global Chat Logo

JOIN Kate Nasser, The People Skills Coach™ & global community for #PeopleSkills Twitter chat on “Great People Skills Effects.” SUN. July 15th 10amEDT.

Stay Positive w/ These Positive People Skills Beliefs | #CustServ #CX

Positive People Skills Beliefs: Image is gold and red stars on green hatched background.

Say these positive people skills beliefs to yourself daily to deliver consistently great customer service. By Kate Nasser, The People Skills Coach™ | #CX #Video

High Morale Not Fear: JOIN #LeadMorale Global Chat July 5th

High Morale Not Fear Image: #LeadMorale Twitter chat logo

JOIN Lead Morale global Twitter chat July 5th 9pmEDT to discuss high morale not fear. Host Kate Nasser, The People Skills Coach, author of Leading Morale. Hashtag: #LeadMorale || Leadership, Teamwork, Employee Engagement

Remove These Leadership Fears That Kill Morale | #LeadMorale

Leadership Fears: Image is hand written message saying I Can, I Can't.

Leaders, remove these leadership fears that kill morale & lead morale to great success. Kate Nasser, The People Skills Coach™, author of Leading Morale.

Positive Leadership vs. Intimidation: JOIN #PeopleSkills Chat June 24th

Great People Skills Effects: Image is People Skills Global Chat Logo

Leaders, do you use positive leadership or intimidation to lead? JOIN People Skills global Twitter chat w/ host Kate Nasser, The People Skills Coach™ to explore! June 24th 10amEDT Hashtag: #PeopleSkills

Deeper People Skills to Not Be Arrogant | #PeopleSkills #Leadership

Deeper People Skills to Not Be Arrogant: Image is collapsed hot air balloon.

t takes more than listening to people to avoid being arrogant. Use these deeper people skills to prevent arrogance. Kate Nasser, The People Skills Coach™.

Well-Placed Faith in Others: JOIN People Skills Chat June 17th | #PeopleSkills

Great People Skills Effects: Image is People Skills Global Chat Logo

How does well-placed faith in others change lives & outcomes? JOIN Kate Nasser The People Skills Coach™ in #PeopleSkills global Twitter chat on Father’s Day SUN. June 17th 2018 at 10amEDT to share your insights on this impt. topic.

Leading Morale Behavior Tip: Address Toxic Behaviors | #LeadMorale #PeopleSkills

Leading Morale Behavior Tip: Image is the book cover.

Leaders & managers, to lead morale well follow this leading morale behavior tip from Kate Nasser, The People Skills Coach™, address the following toxic behaviors and your org. & team performance will soar. Catch more tips in Kate’s new book Leading Morale. | Leadership, Employee Engagement | Teamwork.

Winning Everything Only for Ourselves Isn’t Everything | #PeopleSkills #Business

Winning Everything: Image is sign "All or Nothing"

Winning everything for ourselves doesn’t create what we envision for our life, career, or business. Using our ambition & positive attitudes to create a better life for everyone delivers the wow we picture. Insight from Kate Nasser, The People Skills Coach™.

Customers Frustrating You? How to Feel Content in Restraint | #custserv

Are Customers Frustrating You? Image is Speak No Evil Hand Over Mouth

Are customers frustrating you? Here’s how to avoid losing it & be happy about your restraint. Insight fr The People Skills Coach™.

Important People Skills to Successfully Influence w/o Authority | #PeopleSkills

Most Important People Skills: Image is colleagues meeting.

Success is more about influence not authority. Develop & use these most important people skills to succeed especially when you do not have title & authority. More insights from Kate Nasser, The People Skills Coach™. | Business, Teamwork, Entrepreneurs, Collaboration, Service.

Super Customer Experience: Feelings Aren’t Random

See behind the emotion.

Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.

Objectivity vs. Detached Coldness | #Leadership #PeopleSkills

Objectivity vs. Detached Coldness

Do you think of objectivity as being truly detached? Be careful says Kate Nasser, The People Skills Coach™! Being truly detached doesn’t make your insight and advice objective. It makes you out-of-touch and your advice infected w/ holes & bias. To be objective you must first see the whole truth & that means connection.

Objective vs. Unfeeling: JOIN People Skills Global Chat April 15 | #PeopleSkills

Great People Skills Effects: Image is People Skills Global Chat Logo

Do you think that being objective means being cold & unfeeling? It doesn’t. JOIN Kate Nasser, The People Skills Coach™ in #PeopleSkills global Twitter chat April 15th 10amEDT to explore how to be caring & objective. | Leadership | Healthcare |

Do You Sidestep Accountability w/ I Didn’t Mean Anything by It? | #PeopleSkills

Side Step Accountability: Image is tap dancers.

Do you sidestep accountability by saying, “I didn’t mean anything by it”? Kate Nasser, The People Skills Coach™ outlines the damage & what to do instead. | Teamwork | Leadership | Relationships

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