emotional intelligence

Irresistible Customer Experience: What Every Customer Wants #CX

Irresistible Customer Experience: Image is pictoquote of Make positive thinking our way of life.

Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr Kate Nasser, The People Skills Coach™, Author, Leading Morale.

People Disconnect from Your Leadership for These Essential Reasons

People Disconnect: Image is an unplugged electrical cord. Image by Leonard J. Matthews via Flickr.

Reasons why people disconnect from your leadership, teamwork, and service (and how to remedy this). by Kate Nasser, The People Skills Coach™, Author, Leading Morale

Feelings: Don’t Tell Employees What to Feel | #LeadMorale #PeopleSkills #EX

Feelings: Image is the word feelings with a picture of an on / off switch beneath it.

Leaders & managers, coach behaviors but don’t tell employees what feelings to have! by Kate Nasser, The People Skills Coach™, Author of Leading Morale

Overworking? Essential & Subconscious Reasons | #Career #SelfAwareness

Overworking: Image is shriveled glove with holes in the fingers resting on the arm of a weathered outdoor chair.

Are you overworking? Know why? List of essential & subconscious reasons from Kate Nasser, The People Skills Coach™, Author, Leading Morale

Daily Leadership Starter: Use for Consistency & Excellence | #Leadership

Daily Leadership Starter: Image is mug of coffee, paper, and pen.

For consistent leadership excellence use this daily leadership starter from Kate Nasser, The People Skills Coach™ Author, Leading Morale

Leaders, Steps to Coach Super Talkers to Listen! | #PeopleSkills #LeadMorale

Super Talkers: Image is a big ocean wave.

Leaders, here’s how to coach super talkers & chatty coworkers to listen. It affects morale & results. Kate Nasser, The People Skills Coach™, Author, Leading Morale

Outlook Output: How Exactly Attitude Matters #LeadMorale #Leadership

Outlook Output: Image is Open Dome w/ spokes coming out . Image by Martin Abegglen.

If you still doubt that your attitude & outlook matter, embrace the phrase ‘outlook output’. Why & how from Kate Nasser, The People Skills Coach™, Author, Leading Morale.

Teamwork Weaknesses: Are You Making Teamwork Difficult? #Teambuilding

Teamwork Weaknesses: Image is paving stones w/ bits of broken chains in them.

When you think of teamwork weaknesses, what jumps to your mind? There are the standard images of some teammates not contributing and not being accountable. Yet because these are so visible, they are easier to address. Here are some subtle actions that you may be doing that make it difficult for others to be teammates […]

Generosity: Leaders, Are Your Teams Uncomfortable w/ It?

Leaders who want employee engagement do well when they develop a culture of generosity. Would your teams welcome it? Before you jump in and say yes, explore these thoughts.

Leaders: Proving Need Not Stop the Improving #EmployeeDevelopment

Leaders, do your actions drive employees to focus on proving themselves to you or improving their contributions to the organization and its success? Here’s a checklist to assess what culture you have created!

Rethink Criticism: Is Your Criticism of Employees Actually Contempt? #Leadership

Rethink Criticism: Image is burned matches curving over.

Leadership: When you criticize employees do they hear value or contempt? Rethink criticism w/ tips from Kate Nasser, The People Skills Coach™, Author, Leading Morale

Respect Cultural Diversity: What’s in a Name? Everything! | #LeadMorale

Image is name tags saying Hello My Name Is

To respect cultural diversity, start with learning how to pronounce other people’s names. In any work setting, you are bound to meet people from different cultures with names you’ve rarely heard. If you’re not sure how to pronounce their names, ask them. It shows you care about getting to know them. Moreover, it shows that […]

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People Skills Firsts That Create Infinite Opportunity w/ People

People Skills Firsts: Image is stone skipping ripples on a lake.

Initiate these people skills firsts to produce infinite business & career opportunities for everyone. Kate Nasser, The People Skills Coach™, Author, Leading Morale.

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Team Players: Are You a Valuable Initiator or a Maverick? | #LeadMorale

Team Players: Initiator or Maverick. Image is rocket taking off.

Team Players: What are the differences between a valuable initiator & a maverick? Kate Nasser, Author Leading Morale provides checklist for you.

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Logical Thinking Not Always Appropriate? #PeopleSkills #LeadMorale

Logical Thinking: Image is broken chain link fence.

Here is how logical thinking can actually create trouble. Kate Nasser, The People Skills Coach™, Author, Leading Morale | Leadership Analytic

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