Posted in Coaching Professional, Employee Engagement, Leadership, Listening Power, People Skills, Soft Skills
Leaders, here’s how to coach super talkers & chatty coworkers to listen. It affects morale & results. Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in Coaching Professional, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
When coaching employees to change their behaviors for greater success, there is one very important step to remember. Use action words to guide them to actionable change vs. judgmental labels that lead nowhere. Here’s how. Image by Jeshu John via DesignerPics.com Coaching Employees: The Key Step So many times leaders and managers take on the […]
Posted in Leadership, Leading Morale, Listening Power, morale, People Skills, Soft Skills, Teamwork
Don’t immediately defend employees when you hear complaints about them. Steps from Kate Nasser The People Skills Coach™ Author Leading Morale
Posted in Employee Engagement, inspiration, Leadership, Leading Morale, People Skills, Soft Skills
How great leaders discover employee talents by Kate Nasser, The People Skills Coach™, Author, Leading Morale. |Employee Engagement Leadership
Posted in Customer Service, inspiration, Leadership, People Skills, Soft Skills
Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time. OK that makes sense. Yet […]
Posted in inspiration, People Skills, People Skills Chat, Soft Skills
As we approach Thanksgiving in the USA, Gratitude – thankful appreciation — is our Twitter global #PeopleSkillsChat topic this SUN. Nov. 21 w/ host Kate Nasser The People Skills Coach™. Join us!
Posted in Customer Service, Leadership, Leading Morale, People Skills, Soft Skills
To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
JOIN us in global #PeopleSkillsChat SUN. Sept 8th 10am EDT on Twiter to explore tough subject of firing employees. Host Kate Nasser, The People Skills Coach™. My co-host this week is @Kalsekhar.
Posted in Employee Engagement, inspiration, Leadership, Leading Morale, morale, People Skills, Soft Skills, Uncategorized, video
Take these essential leadership steps to lead high morale. Critical practical advice fr Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Posted in Customer Service, Leadership
As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]
Posted in Hot Topics and New Bits, inspiration, Leadership, morale, People Skills, Soft Skills
Leaders, show your leadership gratitude w/ *these heartfelt thanks to employees. Insight fr Kate Nasser The People Skills Coach™ & Author of Leading Morale.
Posted in Employee Engagement, Lead Morale Chat, Leadership, morale
How can you best support employees to lead high morale? Join #LeadMorale global Twitter chat Sept. 6th 8pmET. Host: Kate Nasser, The People Skills Coach™ | Leadership, Employee Engagement, Teamwork, Customer Service.
Posted in Hot Topics and New Bits, Leadership, morale, Personality Types
Leaders, are you misjudging employee confidence because of what you think confidence looks like? To lead well & inspire great morale, use these steps from Kate Nasser, The People Skills Coach™ to replace your skewed view of confidence w/ knowledge about your employees. | #LeadMorale #Leadership
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
Leadership: Engage employees! Don’t minimize employees these ways & risk business success. Tangible turnaround tips fr Kate Nasser The People Skills Coach™.
Posted in Careers & Jobs, Coaching Professional, Employee Engagement, Hiring Talent, Hot Topics and New Bits, Leadership
Leaders did you ever want to tell employees to grow up? What were they doing that brought you to that point? If you want to see employee maturity, mentor them in these 9 ways. From The People Skills Coach™.