Defend Employees & Teammates: When NOT To | #Leadership #LeadMorale

Defend Employees: Image is man crawling up side of mirrored building.

Don’t immediately defend employees when you hear complaints about them. Steps from Kate Nasser The People Skills Coach™ Author Leading Morale

Comments Off

Discover Employee Talents: How Great Leaders Do It | #LeadershipCoaching

Discover Employee Talents: Image is diverse colored stones.

How great leaders discover employee talents by Kate Nasser, The People Skills Coach™, Author, Leading Morale. |Employee Engagement Leadership

Comments Off

Hotel Customer Experience: Are Your Employees Problem Solvers? | #CX

Hotel Customer Experience: Image is front desk of a hotel

Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time. OK that makes sense. Yet […]

Comments Off

Thankful Appreciation: JOIN Global #PeopleSkillsChat SUN. Nov. 21st 10am ET

Listening Again: Image is People Skills Chat Logo.

As we approach Thanksgiving in the USA, Gratitude – thankful appreciation — is our Twitter global #PeopleSkillsChat topic this SUN. Nov. 21 w/ host Kate Nasser The People Skills Coach™. Join us!

Comments Off

Leaders, Coach Super Talkers to Listen! | #PeopleSkills #Leadership #LeadMorale

Super Talkers: Image is a big ocean wave.

Leaders, here’s how to coach super talkers & chatty coworkers to listen. It affects morale & results. Kate Nasser, The People Skills Coach™, Author, Leading Morale

Comments Off

What Powerless Feelings Do to Customers & Employees | #Leadership

Powerless Feelings: Image is complex drawing that looks trapped.

To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Firing Employees: JOIN Global #PeopleSkillsChat SUN. Sept. 8th 10am EDT

Listening Again: Image is People Skills Chat Logo.

JOIN us in global #PeopleSkillsChat SUN. Sept 8th 10am EDT on Twiter to explore tough subject of firing employees. Host Kate Nasser, The People Skills Coach™. My co-host this week is @Kalsekhar.

Comments Off

Essential Leadership Steps to Leading High Morale | #LeadMorale

Leading High Morale: Image is infographic of 7 steps.

Take these essential leadership steps to lead high morale. Critical practical advice fr Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Comments Off

Customer Experience Leadership: What Customers Wish We’d Do | #CX

Customer Experience Leadership: Image is round band with the word hope on it.

As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]

Leadership Gratitude: Give Employees These Heartfelt Thanks | #LeadMorale

Leadership Gratitude: Image is pictoquote about gratitude.

Leaders, show your leadership gratitude w/ *these heartfelt thanks to employees. Insight fr Kate Nasser The People Skills Coach™ & Author of Leading Morale.

Comments Off

Support Employees: JOIN #LeadMorale Chat Sept. 6th 8pmET

Lead Morale Global Chat: Image is #LeadMorale Chat Logo.

How can you best support employees to lead high morale? Join #LeadMorale global Twitter chat Sept. 6th 8pmET. Host: Kate Nasser, The People Skills Coach™ | Leadership, Employee Engagement, Teamwork, Customer Service.

Comments Off

Leaders, Are You Misjudging Employee Confidence? | #Leadership #LeadMorale

Employee Confidence: Image is diverse employees.

Leaders, are you misjudging employee confidence because of what you think confidence looks like? To lead well & inspire great morale, use these steps from Kate Nasser, The People Skills Coach™ to replace your skewed view of confidence w/ knowledge about your employees. | #LeadMorale #Leadership

Numerous Ways Smart Leaders Foolishly Minimize Employees | #Leadership

Leaders Foolishly Minimize Employees: Image is diverse disengaged employees.

Leadership: Engage employees! Don’t minimize employees these ways & risk business success. Tangible turnaround tips fr Kate Nasser The People Skills Coach™.

Leaders: Nine Chances to Cultivate Employee Maturity | #leadership

Cultivate Employee Maturity

Leaders did you ever want to tell employees to grow up? What were they doing that brought you to that point? If you want to see employee maturity, mentor them in these 9 ways. From The People Skills Coach™.

Leaders, Engage Then Train & Realize the Results

Leaders, realize results of training employees by putting these 3 components in place. How far into employee engagement are you, the managers & the teams?

Older Posts »