employees

Leaders, 12 Worthy Kudos to Spark Employee Engagement

Leaders, we can spark employee engagement with worthy kudos of employees’ natural strengths and talents. It’s a no cost and high return investment. Here are 12 and I hope you will add more!

The Danger of Empowered Employees

Nimble companies win business. Lumbering, slow companies lose. Agile companies empower employees to make quick decisions that meet customer’s high expectations and changing business conditions. What happens when an empowered employee resists change and stops the new revenue stream?

Leaders, Get ALL Your Employees to Think Customer Care!

Leaders, get ALL your employees thinking Customer Care with commitment and these 3 steps. Even non-customer facing teams deliver customer care.

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