Posted in Hiring Talent, Hot Topics and New Bits, Leadership, Training
Leaders, realize results of training employees by putting these 3 components in place. How far into employee engagement are you, the managers & the teams?
employees
Posted in Hot Topics and New Bits, Leadership, People Skills
Leaders, we can spark employee engagement with worthy kudos of employees’ natural strengths and talents. It’s a no cost and high return investment. Here are 12 and I hope you will add more!
Posted in Customer Service, Leadership, Thriving in Change
Nimble companies win business. Lumbering, slow companies lose. Agile companies empower employees to make quick decisions that meet customer’s high expectations and changing business conditions. What happens when an empowered employee resists change and stops the new revenue stream?
Posted in Customer Service, inspiration, Leadership
Leaders, get ALL your employees thinking Customer Care with commitment and these 3 steps. Even non-customer facing teams deliver customer care.