Empower

Customer Experience Leadership: What Customers Wish We’d Do | #CX

Customer Experience Leadership: Image is round band with the word hope on it.

As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]

Empower Don’t Grab Power: JOIN #LeadMorale Global Chat July 12th

Lead Morale Global Chat: Image is #LeadMorale Chat Logo.

Empower don’t grab power is #LeadMorale global Twitter chat topic July 12th 9pmEDT. JOIN Kate Nasser, The People Skills Coach™, author of Leading Morale, with a global community of leaders, managers, and employees participating in this important chat.

Comments Off

Exceptional Empowerment: Keep Your Expertise Involved | #Leadership

Exceptional Empowerment: Image is flying statues.

Leadership: For exceptional empowerment & results, let empowered employees know it’s OK to collaborate w/ leaders! Kate Nasser, The People Skills Coach™.

Comments Off

Empowerment vs Delegation: JOIN #PeopleSkills Chat Sept. 10th

Positive People Skills Choices: Image is people skills logo.

JOIN People Skills global Twitter chat SUN. Sept. 10th 10amEDT to explore/learn empowerment vs. delegation. Host: Kate Nasser, The People Skills Coach™ | Leadership | Management

Comments Off

Empowerment & Knowledge – The Confusion at the Front Line

Does empowerment precede knowledge or knowledge precede empowerment? That’s what the CEO asked me? This confusion is most prevalent with new front line leaders. Many companies promote team members into front line leadership positions without training or coaching. They leave them to learn it the hard way — and call it empowerment. The confusion, the results, and the alternatives.

The Danger of Empowered Employees

Nimble companies win business. Lumbering, slow companies lose. Agile companies empower employees to make quick decisions that meet customer’s high expectations and changing business conditions. What happens when an empowered employee resists change and stops the new revenue stream?