Posted in Customer Service, Leadership
As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]
Posted in Employee Engagement, inspiration, Lead Morale Chat, Leadership
Empower don’t grab power is #LeadMorale global Twitter chat topic July 12th 9pmEDT. JOIN Kate Nasser, The People Skills Coach™, author of Leading Morale, with a global community of leaders, managers, and employees participating in this important chat.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, morale, Teamwork
Leadership: For exceptional empowerment & results, let empowered employees know it’s OK to collaborate w/ leaders! Kate Nasser, The People Skills Coach™.
Posted in Employee Engagement, People Skills, People Skills Chat, Soft Skills, Tweets
JOIN People Skills global Twitter chat SUN. Sept. 10th 10amEDT to explore/learn empowerment vs. delegation. Host: Kate Nasser, The People Skills Coach™ | Leadership | Management
Posted in IT, Leadership, People Skills
Does empowerment precede knowledge or knowledge precede empowerment? That’s what the CEO asked me? This confusion is most prevalent with new front line leaders. Many companies promote team members into front line leadership positions without training or coaching. They leave them to learn it the hard way — and call it empowerment. The confusion, the results, and the alternatives.
Posted in Customer Service, Leadership, Thriving in Change
Nimble companies win business. Lumbering, slow companies lose. Agile companies empower employees to make quick decisions that meet customer’s high expectations and changing business conditions. What happens when an empowered employee resists change and stops the new revenue stream?