Empowerment vs Entitlement: JOIN #Peopleskills Chat SUN. 9/21

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Clear the confusion about empowerment vs entitlement to realize more success in business. JOIN The People Skills Coach™ in Twitter people skills chat Sunday 9/21 at 10am ET.

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A World Gone Social: Truths Beneath the Trends w/ @TedCoine & @MarkSBabbitt

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A World Gone Social is a powerful new book by Ted Coiné and Mark S. Babbitt on embracing social media for maximum ROI. Interview by The People Skills Coach™.

Team Members: 5 Ways to Communicate You Are Empowered Not Entitled

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Boost your career by communicating you are empowered not entitled! 5 tips fr Kate Nasser, The People Skills Coach™.

Ersatz Empowerment: The True Cost to Customer Experience #cx

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Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It’s this threat & you can prevent it.

Mother’s Day #Peopleskills Chat: Leadership & Inner Strength

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On Mother’s Day 2014, our people skills global Twitter chat honors mothers w/ discussion about mothers, leadership, and inner strength. JOIN in 10am EDT.

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True Customer Experience Leadership: Do You Breed Initiative Beyond Procedures?

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Leaders, true customer experience leadership breeds employee initiative even empowerment. Hold the reins too tightly & loyalty to your brand suffers.

Leadership Fairness is Not Neutrality

Leadership fairness: Leaders, when employees disagree don’t be neutral, be fair. Here are the 5 critical differences fr The People Skills Coach™.

Service Recovery: Go Beyond Problem Solving! #custserv #cx

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Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.

Customer Experience Feedback: Flop or Fluency? Part One #custserv

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Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.

Leadership People Skills: Successful Leaders Choose AND Not Or

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Leadership people skills need AND type thinking not either/or thinking. Here are 7 key areas where AND thinking brings your leadership people skills to life to engage employee commitment for tremendous results! What “AND” will you add to this list?

Leaders, Convert Blame to Accountability Part II

In this followup to the post Breed Accountability Not Blame, here are 6 essential steps for leaders to convert a blame culture to one of honorable accountability. Add your experience to this path of success.

Leaders, Are You Confusing Change Fatigue & Change Resistance?

Leaders who crave change are often blind to the change fatigue they create. They assume it is the typical change resistance and continue with frequent changes. This is a pricey misstep. If you are a high change leader, prevent change fatigue with these 4 steps.

Best CSRs Beat Attribution Error in Customer Service

Customer service and customer experience leaders, the best CSRs see tough moments as difficult *situations not difficult *customers. Here’s why they shine & how to train others.

Leaders, Extend Value of Customer Service Training

Leaders, before you undertake and engage customer service training for your teams — take these four steps. It extends the value and effectiveness of the training.

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