Posted in People Skills, People Skills Chat, Soft Skills
On Mother’s Day 2014, our people skills global Twitter chat honors mothers w/ discussion about mothers, leadership, and inner strength. JOIN in 10am EDT.
Comments Off
empowerment
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits, Leadership
Leaders, true customer experience leadership breeds employee initiative even empowerment. Hold the reins too tightly & loyalty to your brand suffers.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
Leadership fairness: Leaders, when employees disagree don’t be neutral, be fair. Here are the 5 critical differences fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills, Teamwork
Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.
Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills, Soft Skills
Leadership people skills need AND type thinking not either/or thinking. Here are 7 key areas where AND thinking brings your leadership people skills to life to engage employee commitment for tremendous results! What “AND” will you add to this list?
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
In this followup to the post Breed Accountability Not Blame, here are 6 essential steps for leaders to convert a blame culture to one of honorable accountability. Add your experience to this path of success.
Posted in Hot Topics and New Bits, Leadership, Thriving in Change
Leaders who crave change are often blind to the change fatigue they create. They assume it is the typical change resistance and continue with frequent changes. This is a pricey misstep. If you are a high change leader, prevent change fatigue with these 4 steps.
Posted in Customer Service, Hot Topics and New Bits, Listening Power, People Skills, Soft Skills
Customer service and customer experience leaders, the best CSRs see tough moments as difficult *situations not difficult *customers. Here’s why they shine & how to train others.
Posted in Customer Service, Leadership, Training
Leaders, before you undertake and engage customer service training for your teams — take these four steps. It extends the value and effectiveness of the training.