Posted in People Skills, People Skills Chat, Soft Skills, Tweets
Engaging conversation will get you further than sideline comments. JOIN global #PeopleSkillsChat on Twitter w/ host Kate Nasser, The People Skills Coach™. Sun. Sept 13th 10am ET
Posted in Coaching Professional, Hot Topics and New Bits, Leadership
Leaders & managers, instead of demeaning people w/ “stop whining”, lead this way for results. Leadership insights fr Kate Nasser, The People Skills Coach™.
Posted in Hot Topics and New Bits, inspiration, Leadership, morale
Leading volunteers has its own leadership challenges. Here’s how to do it well through the call to serve. Insights fr Kate Nasser, The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership
Leadership learning or proving? Leaders, which do you focus on more? It impacts employee engagement this way. Tips fr Kate Nasser, The People Skills Coach™.
Posted in Hot Topics and New Bits, inspiration, Leadership, People Skills, Thriving in Change
Leaders, leading change requires more than communicating. Success comes through networking our inspiration! Insights fr The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, morale
Leaders, passive aggressive behavior in the workplace can disengage team members & lower results IF we allow it. Here are critical insights and tips to prevent it or at least be the cure of this team toxin.
Posted in Hot Topics and New Bits, People Skills
Leaders and managers, are you frustrated w/ employees who chronically complain? Here are 6 positive replies fr The People-Skills Coach™ that engage employees. Transform complaints into action and guide all to success!
Posted in Hot Topics and New Bits, Leadership
Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.
Posted in Customer Service, Hot Topics and New Bits, Sales
Do your CSRs, agents, reps, ask “How’s my service so far?” during the call or online chat? Corporations, social media is engaging your customers. Are you? This one simple question changes the course of your brand.
Posted in Customer Service, Hot Topics and New Bits, Leadership, Sales
Sales & Customer Service Leaders – We can learn many things from the green movement and apply those lessons to sales and customer service. Here are 3 principles that will sustain and renew our businesses with financial ($ green) success!
Posted in Hiring Talent, inspiration, Leadership, Teamwork
Leaders, if you want employee engagement — inspire AND expect it. Here are 5 steps to engaging employees with traps to avoid. I use these principles so often when leaders ask me to re-ignite employee passion and engagement and with great success for 20 years. Add your success to the list!