Defensive Responses That Tell Customers They Don’t Matter #CX #PeopleSkills

Defensive Reactions: Image is a large branch with thorns.

These defensive responses to customers tell them they don’t matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork.

Comments Off

Sustaining Customers: Do Your Employees Think It’s Too Much Trouble? #CX

Sustaining Customers by Adapting to Them: Image is heart shaped cookie cutters of different sizes stacked one inside the others.

Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale

Comments Off

Routine Slumps: Replace w/ These Essential Actions | #Career #LeadMorale

Replace Routine Slumps: Image is scribbles go up and down.

Going through the motions at work? Replace routine slumps w/ these essential actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale

Comments Off

Customer Voice Speaks the True Customer Experience | #CX #Leadership

Customer Voice: Image is quote "Learn to listen sometime opportunity knocks very softly. ~ unknown author"

Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership

Leaders, Reasons Highly Sensitive Team Members Are Very Valuable | #LeadMorale

Highly Sensitive Team Members: Image is large antenna.

Leaders, highly sensitive team members deliver these advantages to business. Tap the value! Kate Nasser, The People Skills Coach™, Lead Morale

Comments Off

Key Leadership Transitions Great Leaders Champion | #PeopleSkills #LeadMorale

Key Leadership Transitions: Image is Gold Key w/ Word Leadership

Great leaders master & mentor these 7 key leadership transitions. Practical insights from Kate Nasser, The People Skills Coach™, author of Leading Morale.

Comments Off

The Challenge of Excellence is Consistency Not Repetition | #CustServ #CX

Excellence: Image is Good Better Best Excellence

Excellence in sales, service, leadership requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. Share your insights in the comments section for others to learn.

Discovering Your Genius: JOIN People Skills Chat Aug. 28th #PeopleSkills

Putting People Down: Image is people skills logo.

JOIN People Skills global Twitter chat (#PeopleSkills) to discuss discovering your genius & how it helps others? Host: Kate Nasser, The People Skills Coach™.

Comments Off

Difficult Customer Moments: Free Your Mind to Give Superior Service

The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.

Leadership People Skills: Seek Consistency Not Uniformity #peopleskills

Leadership People Skills: Image is multicolored molecule.

Leaders, the challenge of excellence is consistency not uniformity. Avoid 3 traps of uniformity that threaten your leadership people skills and excellent results.

People Skills Twitter Chat Sunday: Breaking Through Stereotypes

People Skills Global Chat Logo

This week’s people skills Twitter chat (Sunday March 3, 10am ET/3pm GMT) will explore Breaking Through Stereotypes. Imagine a world w/o stereotypes and what is truly possible! Please join us for this in depth discussion and bring your insight, experience, and heart to make life better.

Comments Off

How Leaders Retard Customer Service Excellence

6 ways leaders unknowingly lower the bar of service excellence in customer care & IT technical support. Insight and solutions from customer service maven Kate Nasser.

Super Customer Experience: Leaders, Are You Attitude Ready?

Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here’s a checklist.

Leaders, Pain Free Journey to Engage Employee Accountability

Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.

Sales & Service: Listen for Customer Cares

Obviously, in sales and customer service, listening is critical to success. Not so obvious is how to listen for customer cares when your mind is processing your own perspective. What’s in it for you to work on this? Sales & service fail when you don’t address customer cares. Moreover, customers even select higher priced products […]