Posted in Customer Service, inspiration, Leadership, Sales
Excellence in sales, service, leadership, & teamwork requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other.
excellence
Posted in inspiration, Leadership, Leading Morale, Training
For consistent leadership excellence use this daily leadership starter from Kate Nasser, The People Skills Coach™ Author, Leading Morale
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Posted in Customer Service, Leading Morale, People Skills, Soft Skills
These defensive responses to customers tell them they don’t matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork.
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Posted in Customer Service, inspiration, Leadership, Listening Power, People Skills, Soft Skills
Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale
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Posted in Careers & Jobs, Leadership, Leading Morale, Teamwork
Going through the motions at work? Replace routine slumps w/ these essential actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale
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Posted in Customer Service, Hot Topics and New Bits, People Skills
Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership
Posted in Leadership, Leading Morale, morale, People Skills, Soft Skills, Teamwork
Leaders, highly sensitive team members deliver these advantages to business. Tap the value! Kate Nasser, The People Skills Coach™, Lead Morale
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Posted in Employee Engagement, Hot Topics and New Bits, Leadership, Leading Morale, morale, People Skills, Soft Skills
Great leaders master & mentor these 7 key leadership transitions. Practical insights from Kate Nasser, The People Skills Coach™, author of Leading Morale.
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Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Tweets
JOIN People Skills global Twitter chat (#PeopleSkills) to discuss discovering your genius & how it helps others? Host: Kate Nasser, The People Skills Coach™.
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Posted in Customer Service, Hot Topics and New Bits, inspiration, Listening Power, People Skills, Soft Skills
The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills
Leaders, the challenge of excellence is consistency not uniformity. Avoid 3 traps of uniformity that threaten your leadership people skills and excellent results.
Posted in Hot Topics and New Bits, People Skills, Tweets
This week’s people skills Twitter chat (Sunday March 3, 10am ET/3pm GMT) will explore Breaking Through Stereotypes. Imagine a world w/o stereotypes and what is truly possible! Please join us for this in depth discussion and bring your insight, experience, and heart to make life better.
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Posted in Customer Service, Hot Topics and New Bits, inspiration, IT
6 ways leaders unknowingly lower the bar of service excellence in customer care & IT technical support. Insight and solutions from customer service maven Kate Nasser.
Posted in Customer Service, Hot Topics and New Bits
Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here’s a checklist.
Posted in Hot Topics and New Bits, Leadership
Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.