These defensive responses to customers tell them they don’t matter! Stop saying them. Kate Nasser, The People Skills Coach™ , Author of Leading Morale. Service excellence, leadership, teamwork.
Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale
Going through the motions at work? Replace routine slumps w/ these essential actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale
Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership
Leaders, highly sensitive team members deliver these advantages to business. Tap the value! Kate Nasser, The People Skills Coach™, Lead Morale
Great leaders master & mentor these 7 key leadership transitions. Practical insights from Kate Nasser, The People Skills Coach™, author of Leading Morale.
Excellence in sales, service, leadership requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. Share your insights in the comments section for others to learn.
JOIN People Skills global Twitter chat (#PeopleSkills) to discuss discovering your genius & how it helps others? Host: Kate Nasser, The People Skills Coach™.
The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.
Leaders, the challenge of excellence is consistency not uniformity. Avoid 3 traps of uniformity that threaten your leadership people skills and excellent results.
This week’s people skills Twitter chat (Sunday March 3, 10am ET/3pm GMT) will explore Breaking Through Stereotypes. Imagine a world w/o stereotypes and what is truly possible! Please join us for this in depth discussion and bring your insight, experience, and heart to make life better.
6 ways leaders unknowingly lower the bar of service excellence in customer care & IT technical support. Insight and solutions from customer service maven Kate Nasser.
Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here’s a checklist.
Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.
Obviously, in sales and customer service, listening is critical to success. Not so obvious is how to listen for customer cares when your mind is processing your own perspective. What’s in it for you to work on this? Sales & service fail when you don’t address customer cares. Moreover, customers even select higher priced products […]