Posted in Careers & Jobs, Leadership, Patient Experience, People Skills, Soft Skills
15 people skills truths from The People Skills Coach™ for positive interactions about success in business. Especially helpful for technical professionals, doctors, scientists & non-intuitive types.
Posted in Careers & Jobs, Hot Topics and New Bits, inspiration, Thriving in Change, Training
Getting mentored by *all the experience around you is priceless. Here are ingenious questions to ask. Kate Nasser, The People Skills Coach™, Author Leading Morale.
Posted in Customer Service, Leadership, Leading Morale, People Skills, Teamwork
These disrespectful behaviors ruin leadership, teamwork, customer experience! Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in Customer Service, Patient Experience, People Skills, Soft Skills
Impersonal medical care undermines patient trust & follow-up. Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine
Posted in Careers & Jobs, Hiring Talent, People Skills, Soft Skills
Job interview people skills tips abound yet here are two essential never-fail tips from Kate Nasser The People Skills Coach™ — tips you’ve not read before.
Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Thriving in Change, Tweets
What makes handling significant changes tough & how can we all do it better together? JOIN Twitter global #PeopleSkillsChat Sun. June 28th 10am EDT w/ host Kate Nasser, The People Skills Coach™
Posted in Customer Service, Hot Topics and New Bits, IT
CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.
Posted in Hot Topics and New Bits, intercultural, morale, Patient Experience, People Skills, Soft Skills
Presuming Fear: Presuming others are afraid patronizes them & show your weakness. Leadership & teamwork insights from Kate Nasser, The People Skills Coach™.
Posted in Employee Engagement, Hot Topics and New Bits, Leadership, morale, Teamwork
Leadership: For exceptional empowerment & results, let empowered employees know it’s OK to collaborate w/ leaders! Kate Nasser, The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Posted in Hot Topics and New Bits, Leadership, Listening Power, People Skills, Sales, Soft Skills, Teamwork
Outstanding leadership, teamwork, and customer service require listening excellence. How does your attitude affect it? Insight fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, Listening Power, Patient Experience, People Skills, Soft Skills
Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Posted in Coaching Professional, People Skills, People Skills Chat, Soft Skills
With so many millennials wanting to be mentored, People Skills global Twitter chat Sept. 13th 10am EDT will explore mindful mentoring. Host: The People Skills Coach™.
Posted in Customer Service, Hot Topics and New Bits, IT, Leadership
Empathy is so important for business relationships and often missing. Does knowledge & experience dull empathy? Insights fr , The People Skills Coach™.