CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.
Presuming Fear: Presuming others are afraid patronizes them & show your weakness. Leadership & teamwork insights from Kate Nasser, The People Skills Coach™.
Leadership: For exceptional empowerment & results, let empowered employees know it’s OK to collaborate w/ leaders! Kate Nasser, The People Skills Coach™.
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
15 people skills truths from The People Skills Coach™ for positive interactions about success in business. Especially helpful for technical professionals, doctors, scientists & non-intuitive types.
Outstanding leadership, teamwork, and customer service require listening excellence. How does your attitude affect it? Insight fr The People Skills Coach™.
Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.
Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.
Getting mentored by *all the experience around you is immensely valuable. From The People Skills Coach™, here are questions to ask your experienced colleagues.
With so many millennials wanting to be mentored, People Skills global Twitter chat Sept. 13th 10am EDT will explore mindful mentoring. Host: The People Skills Coach™.
Empathy is so important for business relationships and often missing. Does knowledge & experience dull empathy? Insights fr , The People Skills Coach™.
Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.
One of the most important skills to develop is leadership intuition. The benefits to employee engagement are great. From The People Skills Coach™.
Super customer experience happens when we honor the customer as in this true story. Capture these lessons to create super customer experience every time. A big thank you to Twitter connection Jeff Allen (@bjaj1) for sharing his wonderful story with all of us.
Leaders and experienced reps all know that speaking jargon can kill a customer experience. Moreover, listening w/ jargon can kill the relationship! Two short stories from The People-Skills Coach™ illustrate the true impact and how to avoid the blunders of jargon Jabberwocky.