Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.
One of the most important skills to develop is leadership intuition. The benefits to employee engagement are great. From The People Skills Coach™.
Super customer experience happens when we honor the customer as in this true story. Capture these lessons to create super customer experience every time. A big thank you to Twitter connection Jeff Allen (@bjaj1) for sharing his wonderful story with all of us.
Leaders and experienced reps all know that speaking jargon can kill a customer experience. Moreover, listening w/ jargon can kill the relationship! Two short stories from The People-Skills Coach™ illustrate the true impact and how to avoid the blunders of jargon Jabberwocky.
Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here’s a checklist.
Reps, agents, & managers bad behavior choices w/ customers are often rooted in psychological issues. The damage to the customer relationship is dramatic and thus worthy of your time and attention. Here are 4 commons ones & how to overcome for super customer experience.
Super customer experience comes not from procedures but from awareness of customer perspective & delivery to it. 3 key insights to be in harmony with customers!
Leaders, are you planting deep roots to grow customer loyalty or trying to conquer w/ a veneer of customer care? Real life examples from The People-Skills Coach™.
A recent expose on CBS Sunday Morning highlighted the derogatory names that companies use about their customers. As I watched with sadness and wonderment, I began to write this post about THE threat to superior customer experience. I welcome your insights as well as shout outs about companies that do deliver!
In this age of instant information, customers define a super customer experience partly as quick access to info. Are your front line teams ready? Are your agents and technical support analysts all tooled with information? Here’s a checklist.
Leaders: What does your customer experience survey tell your customers about your philosophy? Consider this super opportunity to improve it with these 6 changes.
One constant in business success is to find a harmonic balance between your company interests and the customers interests and needs. Here are the 5 most telling moments to build this harmony in the new customer experience economy.
Experts are saying this is the customer experience economy. Whoever masters it, will outperform their competitors and capture the customers’ business. Flexibility is one component. Are you ready? Read more …
Ever asked your customer service reps what do the customers think is a great experience? They hear their honest opinions and can tell you “What’s Our Super Glue of Customer Experience?” Here are 7 results …
Stuck in a rut even though you see what to do and where to go? Fear doesn’t have to be the gum on your shoe. Here’s the one step that removes the gum.