failure

Leaders, Are Your Direct Reports a Wart on Arm of Progress? | #Leadership

Posted in Leadership, Thriving in Change

Leaders, are your direct reports breeding success or are they a wart on the arm of progress? Here are 5 warts to look for and cure for business success.

Accepting Failure Graciously: JOIN Global #PeopleSkillsChat Jan 31st 10am ET

Listening Again: Image is People Skills Chat Logo.

Posted in Coaching Professional, inspiration, People Skills, People Skills Chat, Soft Skills, Tweets

JOIN global #PeopleSkillsChat on Twitter SUN. Jan 31st 10am EST to explore accepting failure graciously. Host Kate Nasser, The People Skills Coach™, Author, Leading Morale

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Teamwork Collaboration: Leadership Beliefs That Kill It #peopleskills

Teamwork Collaboration Killers: Image is large foot stepping on a person.

Posted in Employee Engagement, Hot Topics and New Bits, Leadership, People Skills, Soft Skills, Teamwork

Teamwork Collaboration: Leaders, are you killing it w/ your competitive mindset and beliefs? Checklist from The People Skills Coach™ to remove this threat.

Leaders, Does Customer Service Fix Failure or Build Success?

Posted in Customer Service, Hot Topics and New Bits

The future of customer service and super customer experience lies in seamless collaboration within a company. C-suite executives are starting to see this. Customer service managers — are you ready?

Customer Service Will Innovate If Fear of Failure Low

Posted in Customer Service, Hiring Talent, Thriving in Change

Leaders tout innovation key to success in this decade. That has to include innovation at the front line of customer service and technical support. Are your front line team empowered to innovate and adapt to diverse customers’ needs? Read how …