Do you wish people would be more upfront with you and give you direct feedback? Make it easy for them w/ these steps. Leadership & teamwork tips fr Kate Nasser, The People Skills Coach™.
JOIN People Skills global Twitter chat (#PeopleSkills) to discuss giving & receiving feedback. A critical skill in life and work. Dec. 11th 10amET/3pmGMT with Kate Nasser, The People Skills Coach™ & global community.
Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.
In the battle for customers, do your company’s pre-designed customer experience metrics close the door to the customers’ true opinions & repeat business?
Customer facing employees, service reps, and technical support reps often feel torn when customers’ criticize and complain about their service teammates. There is no need to be stuck in the middle. Here are 3 key reminders to generate a winning response and re-secure loyal customer connections.
Do your CSRs, agents, reps, ask “How’s my service so far?” during the call or online chat? Corporations, social media is engaging your customers. Are you? This one simple question changes the course of your brand.