Rethink Criticism: Is Your Criticism of Employees Actually Contempt? #Leadership

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Leadership: When you criticize employees do they hear value or contempt? Rethink criticism w/ tips from Kate Nasser, The People Skills Coach™, Author, Leading Morale

Defend Employees & Teammates: When NOT To | #Leadership #LeadMorale

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Don’t immediately defend employees when you hear complaints about them. Steps from Kate Nasser The People Skills Coach™ Author Leading Morale

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Respectful Criticism vs Contempt: JOIN Global #PeopleSkillsChat Sun. Dec. 12th

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Join weekly Twitter global #PeopleSkillsChat w/ host Kate Nasser, The People Skills Coach™ SUN. Dec. 12th 10am ET to explore & discuss respectful criticism vs. contempt. | Leadership

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Reasons Why Leaders Want Validation vs. Honest Feedback #LeadershipCoaching

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The troublesome reasons leaders want validation of their leadership vs. honest feedback. Real life examples from Kate Nasser, The People Skills Coach™ Author, Leading Morale

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Trust Building Feedback: JOIN Global #PeopleSkillsChat June 7th 10am EDT

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Do you know how to give trust-building feedback vs. dumping on others? Join Kate Nasser, The People Skills Coach™, Author, Leading Morale, in global #PeopleSkillsChat SUN. June 7th 10am EDT. Leadership, Teamwork, Employee Experience

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Leadership: Does Negative Feedback Drive You to These Reactions? | #PeopleSkills

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Leaders, managers, teachers, doctors, and others: Do you minimize others when they give you negative feedback? Examples fr Kate Nasser, The People Skills Coach™. | Leadership, Management, Customer Experience

Avoid Criticizing Others: JOIN #PeopleSkillsChat Jan. 27th 10amET

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Avoid criticizing others is tge upcoming topic for weekly global people skills Twitter chat SUN. Jan. 27th 10amET. Host: Kate Nasser, The People Skills Coach™ | Teamwork, Relationships, Respect

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Direct Feedback: How to Get People to Be More Direct w/ You | #PeopleSkills

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Do you wish people would be more upfront with you and give you direct feedback? Make it easy for them w/ these steps. Leadership & teamwork tips fr Kate Nasser, The People Skills Coach™.

Giving & Receiving Feedback: JOIN #PeopleSkills Chat Dec. 11

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JOIN People Skills global Twitter chat (#PeopleSkills) to discuss giving & receiving feedback. A critical skill in life and work. Dec. 11th 10amET/3pmGMT with Kate Nasser, The People Skills Coach™ & global community.

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Customer Experience Feedback: Flop or Fluency? Part One #custserv

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Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.

Customer Experience Leaders, Are Your Metrics Too Loud to Hear?

In the battle for customers, do your company’s pre-designed customer experience metrics close the door to the customers’ true opinions & repeat business?

A Winning Response to Customers’ Complaints About Teammates

Customer facing employees, service reps, and technical support reps often feel torn when customers’ criticize and complain about their service teammates. There is no need to be stuck in the middle. Here are 3 key reminders to generate a winning response and re-secure loyal customer connections.

Customer Service: Feedback Before the Finish Line

Do your CSRs, agents, reps, ask “How’s my service so far?” during the call or online chat? Corporations, social media is engaging your customers. Are you? This one simple question changes the course of your brand.