Posted in Leadership, Leading Morale, morale, People Skills, Soft Skills, Teamwork
Reasons why people disconnect from your leadership, teamwork, and service (and how to remedy this). by Kate Nasser, The People Skills Coach™, Author, Leading Morale
feedback
Posted in Coaching Professional, Leadership, Leading Morale, People Skills, Soft Skills
Leadership: When you criticize employees do they hear value or contempt? Rethink criticism w/ tips from Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in Leadership, Leading Morale, Listening Power, morale, People Skills, Soft Skills, Teamwork
Don’t immediately defend employees when you hear complaints about them. Steps from Kate Nasser The People Skills Coach™ Author Leading Morale
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Posted in Leadership, Leading Morale, morale, People Skills, People Skills Chat, Tweets
Join weekly Twitter global #PeopleSkillsChat w/ host Kate Nasser, The People Skills Coach™ SUN. Dec. 12th 10am ET to explore & discuss respectful criticism vs. contempt. | Leadership
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Posted in Coaching Professional, Leadership, Leading Morale, People Skills, Soft Skills
The troublesome reasons leaders want validation of their leadership vs. honest feedback. Real life examples from Kate Nasser, The People Skills Coach™ Author, Leading Morale
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Posted in Leadership, Leading Morale, People Skills, People Skills Chat, Soft Skills, Tweets
Do you know how to give trust-building feedback vs. dumping on others? Join Kate Nasser, The People Skills Coach™, Author, Leading Morale, in global #PeopleSkillsChat SUN. June 7th 10am EDT. Leadership, Teamwork, Employee Experience
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Posted in Hot Topics and New Bits, inspiration, Leadership, morale, People Skills, Soft Skills
Leaders, managers, teachers, doctors, and others: Do you minimize others when they give you negative feedback? Examples fr Kate Nasser, The People Skills Coach™. | Leadership, Management, Customer Experience
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
Avoid criticizing others is tge upcoming topic for weekly global people skills Twitter chat SUN. Jan. 27th 10amET. Host: Kate Nasser, The People Skills Coach™ | Teamwork, Relationships, Respect
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Posted in Careers & Jobs, Coaching Professional, Hot Topics and New Bits, People Skills, Soft Skills
Do you wish people would be more upfront with you and give you direct feedback? Make it easy for them w/ these steps. Leadership & teamwork tips fr Kate Nasser, The People Skills Coach™.
Posted in Coaching Professional, People Skills, People Skills Chat, Soft Skills, Tweets
JOIN People Skills global Twitter chat (#PeopleSkills) to discuss giving & receiving feedback. A critical skill in life and work. Dec. 11th 10amET/3pmGMT with Kate Nasser, The People Skills Coach™ & global community.
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Posted in Customer Service, Employee Engagement, Hot Topics and New Bits
Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.
Posted in Customer Service, Hot Topics and New Bits
In the battle for customers, do your company’s pre-designed customer experience metrics close the door to the customers’ true opinions & repeat business?
Posted in Customer Service, Hot Topics and New Bits, IT
Customer facing employees, service reps, and technical support reps often feel torn when customers’ criticize and complain about their service teammates. There is no need to be stuck in the middle. Here are 3 key reminders to generate a winning response and re-secure loyal customer connections.
Posted in Customer Service, Hot Topics and New Bits, Sales
Do your CSRs, agents, reps, ask “How’s my service so far?” during the call or online chat? Corporations, social media is engaging your customers. Are you? This one simple question changes the course of your brand.