feedback

Direct Feedback: How to Get People to Be More Direct w/ You | #PeopleSkills

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Do you wish people would be more upfront with you and give you direct feedback? Make it easy for them w/ these steps. Leadership & teamwork tips fr Kate Nasser, The People Skills Coach™.

Giving & Receiving Feedback: JOIN #PeopleSkills Chat Dec. 11

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JOIN People Skills global Twitter chat (#PeopleSkills) to discuss giving & receiving feedback. A critical skill in life and work. Dec. 11th 10amET/3pmGMT with Kate Nasser, The People Skills Coach™ & global community.

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Customer Experience Feedback: Flop or Fluency? Part One #custserv

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Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here’s another view.

Customer Experience Leaders, Are Your Metrics Too Loud to Hear?

In the battle for customers, do your company’s pre-designed customer experience metrics close the door to the customers’ true opinions & repeat business?

A Winning Response to Customers’ Complaints About Teammates

Customer facing employees, service reps, and technical support reps often feel torn when customers’ criticize and complain about their service teammates. There is no need to be stuck in the middle. Here are 3 key reminders to generate a winning response and re-secure loyal customer connections.

Customer Service: Feedback Before the Finish Line

Do your CSRs, agents, reps, ask “How’s my service so far?” during the call or online chat? Corporations, social media is engaging your customers. Are you? This one simple question changes the course of your brand.