Posted in Customer Service, Leadership, Leading Morale, People Skills, Soft Skills
To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale.
Feelings
Posted in Hot Topics and New Bits, inspiration, Leadership, Leading Morale, People Skills, Soft Skills, Teamwork
Create intersection of generations vs. focusing on gaps. Tips on leading generational intersection fr Kate Nasser, The People Skills Coach™ | Teamwork
Posted in Careers & Jobs, Hot Topics and New Bits, Leadership, morale, People Skills, Soft Skills
To overcome bias, respect feelings & views even when they are diff. from yours. Why & how fr Kate Nasser, The People Skills Coach™ & Author Leading Morale.
Posted in People Skills, People Skills Chat, Soft Skills, Tweets
Respecting feelings has big impact on trust, collaboration, results. Join global #PeopleSkillsChat SUN. July 28 Host: Kate Nasser, The People Skills Coach™
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Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Tweets
Join weekly global #PeopleSkillsChat on Twitter to discuss how to create lasting memorials from special memories. Host Kate Nasser, The People Skils Coach™
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Posted in Hot Topics and New Bits, inspiration, morale, People Skills, Soft Skills, Teamwork
Do you think of objectivity as being truly detached? Be careful says Kate Nasser, The People Skills Coach™! Being truly detached doesn’t make your insight and advice objective. It makes you out-of-touch and your advice infected w/ holes & bias. To be objective you must first see the whole truth & that means connection.
Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Tweets
JOIN People Skills global Twitter chat 10am as we dig into the challenge of doubts trust & all that goes w/ it. Host: Kate Nasser, The People Skills Coach™. Hashtag #PeopleSkills
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Posted in Leadership, People Skills, Thriving in Change
New leaders and many frontline leaders sometimes get trapped in the choice between their former peers’ feelings and reaching results. This is a fake choice. Effective leaders breed great results by inspiring members to care about results while respecting them as people. Here are 6 steps to success as you transition from peer to boss.