focus

CIOs Checklist: Are Your IT Teams Truly Customer Focused? | #CX #CustServ

CIOS Checklist: Image is customer satisfaction box

CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.

These Trivial Leadership Actions Create Consequential Results

Trivial Leadership Actions: Image is person laying bricks.

Leaders, do you consider your everyday steps to be mundane even unimportant? They’re not. These so-called trivial leadership actions create these consequential results. Experience from Kate Nasser, The People Skills Coach™.

Leadership Vitality: Be Agile Not Erratic | #EmployeeEngagement

Leadership Vitality Be Agile Not Erratic: Image is person going wild on a swing.

Leadership vitality means being agile not erratic. Confuse them & you crush success. Here are the key difference from Kate Nasser, The People Skills Coach™.

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Natalie Munroe Mistake: People Skills Lessons for Leaders

The internet is abuzz with Central Bucks PA teacher, Natalie Munroe’s blog labeling her students as whiny and lazy. As soon as I heard the story, I knew that Natalie had made a classic people skills mistake. Labels never inspire and always leave scars! Here are 5 lessons learned for all leaders, teachers, and team members. Read more …