Posted in Leadership, Leading Morale, People Skills, Soft Skills
Would you like to know the reasons new leaders fail even after they have taken a top-notch leadership training program? I remember once such incident at one of my clients. The new leader in question had finished one of the best leadership training programs yet was exhibiting the worst leadership behaviors. I spoke to the […]
Posted in Customer Service, People Skills, Soft Skills
Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience
Posted in Customer Service, People Skills, video
Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.
Posted in Customer Service, Hot Topics and New Bits, Teamwork
Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.