Reasons New Leaders Fail Even After Leadership Training | #LeadershipSkills

Reasons New Leaders Fail: Image is sign saying Caution, Slippery Slope.

Would you like to know the reasons new leaders fail even after they have taken a top-notch leadership training program? I remember once such incident at one of my clients. The new leader in question had finished one of the best leadership training programs yet was exhibiting the worst leadership behaviors. I spoke to the […]

How to Resist These Irresistible Customer Service Urges | #CX #CustServ

Customer Service Urges: Image is talk bubble w/ shark fin coming out of the top.

Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience

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Customer Service: Prevent Speedy Blind Handoffs | #CX #CustServ

Beware Blind Handoffs: Image is two hands not connecting.

Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.

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These Everyday Customer Service Actions Produce Consequential Results

Trivial Customer Service Actions: Image is gold faucet drip looking like pendant.

Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.

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