follow-through

Reasons New Leaders Fail Even After Leadership Training | #LeadershipSkills

Reasons New Leaders Fail: Image is sign saying Caution, Slippery Slope.

Posted in Leadership, Leading Morale, People Skills, Soft Skills

Would you like to know the reasons new leaders fail even after they have taken a top-notch leadership training program? I remember once such incident at one of my clients. The new leader in question had finished one of the best leadership training programs yet was exhibiting the worst leadership behaviors. I spoke to the […]

How to Resist These Irresistible Customer Service Urges | #CX #CustServ

Customer Service Urges: Image is talk bubble w/ shark fin coming out of the top.

Posted in Customer Service, People Skills, Soft Skills

Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience

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Customer Service: Prevent Speedy Blind Handoffs | #CX #CustServ

Beware Blind Handoffs: Image is two hands not connecting.

Posted in Customer Service, People Skills, video

Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.

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These Everyday Customer Service Actions Produce Consequential Results

Trivial Customer Service Actions: Image is gold faucet drip looking like pendant.

Posted in Customer Service, Hot Topics and New Bits, Teamwork

Excellent customer service isn’t single wows. It’s everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.

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