As we near the end of National Customer Service Week 2010, the endless demand for superior service lives on. To help train for the best, I offer these customer service inspirational thoughts. Let them retool your teams’ skills, revive your spirit, and refuel your engines so that daily work becomes a daily celebration with customers. There are 9 thoughts — please add your #10!
Posted in Customer Service
You have heard them many times – customer service reps that sound scripted and robotic. Do they impress you? I doubt it. In all my customer service consulting work, I have yet to hear a single customer tell me they prefer it. How to adapt to customers is the key …
View this keynote footage of Kate Nasser, The People-Skills Coach, on The Geography of Customer Service and Sales in America. Do your teams have the passion for serving customers?