Posted in inspiration, People Skills, People Skills Chat, Soft Skills, Tweets
JOIN weekly global #PeopleSkillsChat on Twitter SUN 15th 10am ET w/ Kate Nasser, The People Skills Coach™ to explore how to make great communication happen.
Posted in Customer Service, Hot Topics and New Bits, IT
When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments — here is the antidote to your frustration! Here are 7 common situations and simply great choices.
Posted in Customer Service, Hot Topics and New Bits
The guts of great customer service — especially in tough times — is something your org. already has and costs very little. When you do it well, the results are positively startling. Do you know what it is?
Posted in Customer Service, Hot Topics and New Bits, Leadership
In times of change, do your customers experience “becoming an unknown” after being treated as known valued customers? Avoid this serious business risk with these steps to prevent “un-knowing” your customers.