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Patient Customer Experience: Great Threats & Cures #cx #healthcare

Patient Customer Experience: Image is the word "BAM".

Posted in Customer Service, Hot Topics and New Bits, People Skills, Soft Skills

Great patient customer experience requires medical care AND non-medical aspects of care! Here’s a true story of a slam bam mammogram fr The People Skills Coach™ that teaches much about care.

The Greatest Unsolvable Obstacles to Cross Teamwork

Posted in Hot Topics and New Bits, Leadership, Teamwork

Teamwork within a team is quite achievable. When leaders want to take the entire organization to new heights, they find the greatest (seemingly) unsolvable obstacles. A closer look reveals …