handling

Handling Significant Changes: JOIN Global #PeopleSkillsChat June 28th

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What makes handling significant changes tough & how can we all do it better together? JOIN Twitter global #PeopleSkillsChat Sun. June 28th 10am EDT w/ host Kate Nasser, The People Skills Coach™

Customer Service: Prevent Speedy Blind Handoffs | #CX #CustServ

Beware Blind Handoffs: Image is two hands not connecting.

Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.

Handling Change: JOIN #PeopleSkillsChat March 10th 10amEDT

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Handling change & thriving w/others is global Twitter People Skills Chat topic SUN. March 10th 10am EDT. Host: Kate Nasser The People Skills Coach™. JOIN in! Reminder: USA & Canada switch to Daylight Saving Time on March 10th!

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Handling Conflict: JOIN #Peopleskills Chat Sept. 28th 10am ET

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Handling conflict w/ great people skills gives you limitless potential at work & in life. JOIN The People Skills Coach™ & Twitter chat community Sunday 9/28 10am ET to share, learn & grow.

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How To Handle Irate or Angry Customers, Would You Want This?

There are customer service training programs out there teaching how to handle an irate or angry customer and giving horrible advice. Do you want your CSRs and technical support reps saying this? Would you want it said to you when you are angry or irate?