Handling change & thriving w/others is global Twitter People Skills Chat topic SUN. March 10th 10am EDT. Host: Kate Nasser The People Skills Coach™. JOIN in! Reminder: USA & Canada switch to Daylight Saving Time on March 10th!
Handling conflict w/ great people skills gives you limitless potential at work & in life. JOIN The People Skills Coach™ & Twitter chat community Sunday 9/28 10am ET to share, learn & grow.
There are customer service training programs out there teaching how to handle an irate or angry customer and giving horrible advice. Do you want your CSRs and technical support reps saying this? Would you want it said to you when you are angry or irate?