15 people skills truths from The People Skills Coach™ for positive interactions about success in business. Especially helpful for technical professionals, doctors, scientists & non-intuitive types.
Empathetic chatbots score higher on empathy than doctors & leaders. Why & how doctors can change this. Kate Nasser, The People Skills Coach™, Author, Leading Morale
Impersonal medical care undermines patient trust & follow-up. Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine
Join global #PeopleSkillsChat on Twitter this SUN. Sept 12th 10am EDT to discuss roots of uncaring healthcare. Host Kate Nasser, The People Skills Coach™ | Doctors Nurses
Join Kate Nasser, The People Skills Coach™, host of weekly Twitter global #PeopleSkillsChat to explore overlooked trust breakers & how to prevent them. SUN. June 27th 10am EDT.
Prevent these often unacknowledged human trust breakers for success / happiness in business & life. Kate Nasser, The People Skills Coach™, Author, Leading Morale
Posted in Customer Service
Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
Presuming Fear: Presuming others are afraid patronizes them & show your weakness. Leadership & teamwork insights from Kate Nasser, The People Skills Coach™.
Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.
Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.
Healthcare people skills is #Peopleskills global Twitter chat hot topic March 22nd at 10am EDT. JOIN host Kate Nasser, The People Skills Coach™ and co-host Dr. Gia Sison.
Posted in Uncategorized
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Great patient customer experience requires medical care AND non-medical aspects of care! Here’s a true story of a slam bam mammogram fr The People Skills Coach™ that teaches much about care.
Generic routine service and rigid adherence to process kills customer experience. Here’s a patient experience story that offers 6 easy lessons for all service teams.
When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments — here is the antidote to your frustration! Here are 7 common situations and simply great choices.