healthcare

Impersonal Medical Care Creates These Problems | #Healthcare #PeopleSkills

Impersonal Medical Care: Image is Kate Nasser quote "Doctor, if you want me to trust you, give me your attention when I speak."

Impersonal medical care undermines patient trust & follow-up. Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine

Uncaring Healthcare: JOIN Global #PeopleSkillsChat SUN. Sept 12th 10am ET

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Join global #PeopleSkillsChat on Twitter this SUN. Sept 12th 10am EDT to discuss roots of uncaring healthcare. Host Kate Nasser, The People Skills Coach™ | Doctors Nurses

Overlooked Trust Breakers: JOIN Global #PeopleSkillsChat SUN. June 27th

Passive Aggressive Bullying is Global Chat Logo

Join Kate Nasser, The People Skills Coach™, host of weekly Twitter global #PeopleSkillsChat to explore overlooked trust breakers & how to prevent them. SUN. June 27th 10am EDT.

Human Trust Breakers: Acknowledge & Prevent These #PeopleSkills

Human Trust Breakers: Image is Magnifying glass looking at broken pencil point.

Prevent these often unacknowledged human trust breakers for success / happiness in business & life. Kate Nasser, The People Skills Coach™, Author, Leading Morale

Customer Service Incompetence: Empathy Only For Tears | #CX #PeopleSkills

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Presuming Fear Patronizes People | #PeopleSkills #Leadership

Presuming Fear: Image is Scrabble Tiles Spelling Fear

Presuming Fear: Presuming others are afraid patronizes them & show your weakness. Leadership & teamwork insights from Kate Nasser, The People Skills Coach™.

Use 15 Not So Obvious People Skills Truths

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15 people skills truths from The People Skills Coach™ for positive interactions about success in business. Especially helpful for technical professionals, doctors, scientists & non-intuitive types.

Deliver Top Notch Customer Service Even in Highly Regulated Industries

Deliver Top Notch Customer Service: Image is collage of industry images.

Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.

Outstanding Patient Experience: Create Through Communication | #peopleskills

Outstanding Patient Experience: Image is diverse healthcare professionals.

Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.

Healthcare People Skills: JOIN #Peopleskills Chat March 22nd

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Healthcare people skills is #Peopleskills global Twitter chat hot topic March 22nd at 10am EDT. JOIN host Kate Nasser, The People Skills Coach™ and co-host Dr. Gia Sison.

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Protected: MTS Healthcare – Greeting from Kate Nasser The People Skills Coach™

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Patient Customer Experience: Great Threats & Cures #cx #healthcare

Patient Customer Experience: Image is the word "BAM".

Great patient customer experience requires medical care AND non-medical aspects of care! Here’s a true story of a slam bam mammogram fr The People Skills Coach™ that teaches much about care.

One Customer Experience Story That Speaks Volumes

Generic routine service and rigid adherence to process kills customer experience. Here’s a patient experience story that offers 6 easy lessons for all service teams.

Simply Great Choices Create Super Customer Experience

When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments — here is the antidote to your frustration! Here are 7 common situations and simply great choices.

Emotional Intelligence Starts as Invitation for a Response

Do you think that emotional intelligence is hard to learn? Leaders, the ability to understand how people want to be treated is something you can develop — if you know where to start. Here’s the simple way …

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