healthcare

Customer Service Incompetence: Empathy Only For Tears | #CX #PeopleSkills

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Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Presuming Fear Patronizes People | #PeopleSkills #Leadership

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Presuming Fear: Presuming others are afraid patronizes them & show your weakness. Leadership & teamwork insights from Kate Nasser, The People Skills Coach™.

Use 15 Not So Obvious People Skills Truths

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15 people skills truths from The People Skills Coach™ for positive interactions about success in business. Especially helpful for technical professionals, doctors, scientists & non-intuitive types.

Deliver Top Notch Customer Service Even in Highly Regulated Industries

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Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.

Outstanding Patient Experience: Create Through Communication | #peopleskills

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Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.

Healthcare People Skills: JOIN #Peopleskills Chat March 22nd

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Healthcare people skills is #Peopleskills global Twitter chat hot topic March 22nd at 10am EDT. JOIN host Kate Nasser, The People Skills Coach™ and co-host Dr. Gia Sison.

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Protected: MTS Healthcare – Greeting from Kate Nasser The People Skills Coach™

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Patient Customer Experience: Great Threats & Cures #cx #healthcare

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Great patient customer experience requires medical care AND non-medical aspects of care! Here’s a true story of a slam bam mammogram fr The People Skills Coach™ that teaches much about care.

One Customer Experience Story That Speaks Volumes

Generic routine service and rigid adherence to process kills customer experience. Here’s a patient experience story that offers 6 easy lessons for all service teams.

Simply Great Choices Create Super Customer Experience

When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments — here is the antidote to your frustration! Here are 7 common situations and simply great choices.

Emotional Intelligence Starts as Invitation for a Response

Do you think that emotional intelligence is hard to learn? Leaders, the ability to understand how people want to be treated is something you can develop — if you know where to start. Here’s the simple way …

Extreme Humorous Lessons on a Bizarre Customer Experience

10 lessons learned from customer sevice and care gone wrong with a toxic perfectionist eye doctor. Wait until you read this. I couldn’t make this stuff up. Add your healthcare customer experience insights!

Has Technology Removed Our Reason to Care?

Leaders, has technology superceded your employees reason and judgment? Has it also removed their sense of caring? 2 alarming trends and 3 questions to ponder in this post — to ensure your teams use technology with good reason.