healthcare

Emotional Intelligence Starts as Invitation for a Response

Do you think that emotional intelligence is hard to learn? Leaders, the ability to understand how people want to be treated is something you can develop — if you know where to start. Here’s the simple way …

Extreme Humorous Lessons on a Bizarre Customer Experience

10 lessons learned from customer sevice and care gone wrong with a toxic perfectionist eye doctor. Wait until you read this. I couldn’t make this stuff up. Add your healthcare customer experience insights!

Has Technology Removed Our Reason to Care?

Leaders, has technology superceded your employees reason and judgment? Has it also removed their sense of caring? 2 alarming trends and 3 questions to ponder in this post — to ensure your teams use technology with good reason.

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