Do you think that emotional intelligence is hard to learn? Leaders, the ability to understand how people want to be treated is something you can develop — if you know where to start. Here’s the simple way …
10 lessons learned from customer sevice and care gone wrong with a toxic perfectionist eye doctor. Wait until you read this. I couldn’t make this stuff up. Add your healthcare customer experience insights!
Leaders, has technology superceded your employees reason and judgment? Has it also removed their sense of caring? 2 alarming trends and 3 questions to ponder in this post — to ensure your teams use technology with good reason.