Leaders, when employees lack of knowledge and lack of initiative converge, customer experience suffers. 5 most common places to resurrect initiative and rescue all from the power of ignorance.
Leaders and experienced reps all know that speaking jargon can kill a customer experience. Moreover, listening w/ jargon can kill the relationship! Two short stories from The People-Skills Coach™ illustrate the true impact and how to avoid the blunders of jargon Jabberwocky.
Customer service means communication and the best language for delivering superior truly memorable customer service is …
Metrics don’t create great service. They measure great service that we create through the conversation. In fact, the conversation is the customer’s metric. And that conversation can be voice-to-voice or online.
Posted in Coaching Professional
As a coach, I specialize in transitions to help professionals meet some specific goal. The transitions are from one behavior to another to achieve something new, different, or more. Ask Kate your transitions questions …