Posted in Customer Service, Hot Topics and New Bits
Leaders, when employees lack of knowledge and lack of initiative converge, customer experience suffers. 5 most common places to resurrect initiative and rescue all from the power of ignorance.
Help Desk
Posted in Customer Service, Hot Topics and New Bits, IT
Leaders and experienced reps all know that speaking jargon can kill a customer experience. Moreover, listening w/ jargon can kill the relationship! Two short stories from The People-Skills Coach™ illustrate the true impact and how to avoid the blunders of jargon Jabberwocky.
Posted in Customer Service, People Skills, Soft Skills
Customer service means communication and the best language for delivering superior truly memorable customer service is …
Posted in Customer Service, IT, Speaking and Events
Metrics don’t create great service. They measure great service that we create through the conversation. In fact, the conversation is the customer’s metric. And that conversation can be voice-to-voice or online.
Posted in Coaching Professional
As a coach, I specialize in transitions to help professionals meet some specific goal. The transitions are from one behavior to another to achieve something new, different, or more. Ask Kate your transitions questions …