High Performing

Hidden Obstacles to Leadership Clarity | #Teamwork #PeopleSkills

Leadership clarity: Image is positive team members interacting

Leadership clarity fuels high performing teams. So what stops leaders from being clear? Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Workplace Personality Conflicts: Seek Results Not Revenge | #leadership

Workplace personality Conflicts: Image is boxing gloves.

Differing views can fuel success; workplace personality conflicts stifle it. How well are your teams doing? Leadership people skills checklist from The People Skills Coach™.

Leadership Mirage: Do You See Patience or Inaction?

Leadership Mirage: Image is Runners in setting sun.

Leaders, avoid the threat of the leadership mirage that confuses patience with inaction. Critical steps fr The People Skills Coach™.

People Skills Chat 10/20/13: Forgiveness, Leadership, Learning #Peopleskills

People Skills Global Chat Logo

Leadership People Skills: Leaders, Join #Peopleskills Twitter Chat to explore what forgiveness does to performance & morale. Host: The People Skills Coach™. 10am ET. Community from around the globe shares views on these topics! Europe, Canada, Hong Kong, China, Middle East, USA and more …

Comments Off

True Employee Engagement: Appreciate & Recognize

For true employee engagement, should leaders praise everyday effort or only exceptional performance and results? Before you answer this, consider the diversity of people you lead.

Leaders: Do You Treat Your Customer Service Reps Like Adults?

Whether you are leading an IT Global Service Desk, a BPO contact center, or a non-technical customer service team, to deliver great customer experience, treat reps like adults not children. Start with engaging them in self-assessment and see the ownership and performance soar!

Leaders, Do You Prefer Self-Sufficient Team Members?

Leaders, do you prefer high performing self-sufficient team members even if they resist input and help from others? What if they are highly experienced and knowledgeable? The impact on the success of the business …