high touch

Human Touch: Reasons It’s Still Key to Customer Experience | #CX

Human Touch: Image is fingers making a heart shape above a keyboard.

Posted in Customer Service, Hot Topics and New Bits, Listening Power, Sales, Soft Skills

With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.

Customer Service: High Touch B4 High Tech

Posted in Customer Service, Hot Topics and New Bits, People Skills, Sales, Soft Skills

High tech contributes much to great customer service and the customer experience IF it doesn’t become your primary focus. Where are you on this scale? Read more …